• No Previous Experience Required!
• Entry Level to a New Career Path!
• Ramp Up from Entry Level by Promotion (Based on Performance) Within 6 Months and Earn Potential Bonus Up to $1,500 Monthly!
• Great Opportunity for Students or Candidates Looking for Additional Income!

*This is an in-office position with potential to work remotely. All candidates should live within commutable distance of Agoura Hills, CALIFORNIA.*

Westlake Financial Services is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams, our diversified business model, and more importantly, we begin to cement our role as a future leader in the automotive industry.

The primary job function of this position is to handle inbound calls from Westlake Customers while providing excellent service. The Customer Service Associate partners with management and other departments to troubleshoot questions or concerns brought up by customers. The ideal candidate can deal with challenging situations while seeking solutions and is also comfortable at multitasking and working independently in a fast-paced environment.

PAY RATE: $16.04/hr with MONETARY INCENTIVES (AVG. ADDITIONAL +$400 MONTHLY) & FRIENDLY MONTHLY CONTESTS TO EARN ADDITIONAL COMPENSATION.

WEEKDAY NIGHT SHIFT RANGE: 4pm – 9pm PST

WEEKEND SHIFT RANGE: 5am – 2pm PST

(*Candidates will be scheduled for a < 5-hour shift within time ranges provided above. Specific requested shift times cannot be guaranteed. *)

TASKS AND RESPONSIBILITIES

• Handle a high volume of inbound calls from Westlake Customers while ensuring a high level of service
• Interact with other departments and management to troubleshoot questions or concerns posed by customers
• Deal with challenging situations while patiently seeking solutions
• Multi-task and work independently in a fast-paced environment
• Provide customers with accurate account information
• Transfer calls to appropriate department or staff
• Identify, research, and resolve customer's concerns
• Take payments, make suitable arrangements, and offer solutions
• Document all accounts thoroughly
• Communicate professionally with internal and external customers
• Cross-sell products and services when applicable
• Other duties as assigned

EXPERIENCE AND REQUIREMENTS

• High School Diploma Required
• Good communication, listening and problem-solving skills
• Basic to intermediate computer knowledge
• Reliable attendance
• Proper grammar and email etiquette
• Type a minimum of 35 WPM
• Ability to work under time constraints and daily deadlines
• Good interpersonal skills and teamwork awareness
• Bi-lingual (Spanish) is welcomed but not required

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.