Part-Time Concierge Technician, New York, NY Job at TVR Communications
pCare, headquartered in Lake Success, NY, is the award winning, leading provider of interactive patient systems in the healthcare industry.
We are currently seeking a customer service focused candidate to join our team as a Part-Time Concierge Technician. The candidate will help support our television and telephone programs in the hospital by providing front line service to patients and staff, to ensure the services we provide in the hospital meet their expectations.
The successful candidate will:
- Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
- Be responsible to ensure that pCare’s technical requirements are followed and customer satisfaction is achieved for all aspects of the service.
- Replace defective equipment as needed (remotes, phones, tv's etc)
- Familiarize customers with the use of our interactive system and its features
- Be comfortable handling computer documentation including payment records
Skills/Qualifications:
- Exceptional customer service and communication skills
- Be self-motivated and able to work independently in a fast-paced environment
- Experience with basic technical/repair skills
- Basic computer skills
- High school diploma or equivalent
- Customer service experience: 1 year (preferred)
Physical/Health Requirements:
- Must be able to lift 50lbs and climb a 6-foot ladder
- Must meet hospital requirements for immunizations and screenings
- Must be COVID 19 vaccinated
Work Schedule/Location:
Location: Mount Sinai West,1000 10th Ave, New York, NY 10019
Shift: Mondays, Wednesdays, Saturdays, Sundays - 12:00 pm - 5:00 pm
$15.00 p/h
*Joining bonus can earn up to $1k
Job Type: Part-time
Pay: $15.00 per hour
Shift:
- Day shift
Weekly day range:
- Every weekend
Work setting:
- In-person
Work Location: In person
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