Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Position Title: Operator, Towers NOC - T2

Position Summary

Operators who work in Crown Castle's Towers Network Operations Center (NOC) provide support in a 24x7x365 days/year call center by monitoring, tracking, or escalating maintenance, lighting, and security issues to contribute to safety and meet FAA/FCC compliance requirements.

Essential Job Functions

• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC regulations.
• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
• Open, track, and close NOC tickets with the Regions.
• Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
• Interface with field personnel to verify repairs and testing of lighting alarm systems.
• Be punctual, reliable, & situationally aware.
• Assist in the monitoring and control of after-hours headquarters building and site security.
• Assist in resolution of NOC daily reports.
• Provide basic troubleshooting and configuration guidance for tower monitoring and lighting systems.
• Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
• Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
• Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.

Education/Certifications

• High school diploma

Experience/Minimum Requirements

• Prior customer service and/or service dispatch experience

Other Skills/Abilities

• Basic telephone operation skills
• Excellent customer service skills
• Proficiency in Microsoft Office programs
• Skilled at completing tickets for maintenance purpose
• Ability to handle multiple simultaneous calls
• Knowledge of wireless communications a plus

Working Conditions: This is a remote role with the expectation of on-site/in-person collaboration with teammates and stakeholders for moments that matter.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)