Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.

Job Description:

• Actively troubleshoot several service types such as T1, DS3, and ethernet solutions
• Escalate and hold LEC Partners accountable for offnet repairs
• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes
• Efficiently and accurately manages customer-initiated trouble tickets to resolution.
• Maintains customer relationships, both internal and external
• Monitors the performance of the telecommunications networks, including usage, load patterns and system response

Qualifications:

• Basic understanding of the OSI networking model physical, data link, and network layers
• A proven track record troubleshooting technical issues
• Ability to manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation
• Practicing excellent customer service
• Demonstrating proficiency with trouble ticketing application and other internal tools
• Ability to work in a fast-paced operational environment
• Ability to answer customer calls and work issues via trouble ticket proficiently and independently
• Ability to work in a 24 x 7 fast paced environment
• Ability to interface in a professional manner with management and customers
• Aptitude for on-the-job training
• Comfortable asking questions
• Eager to learn and build skills
• Able to effectively manage multiple issues simultaneously thorough effective work prioritization
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
• Ability to relate technical issues to management and lead personnel.

Minimum Qualifications:

• H.S. Diploma or Equivalent, Customer service/Call center experience a plus, Strong organizational skills.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Types: Full-time, Contract

Pay: $22.00 - $27.00 per hour

Application Question(s):

• What is your experience in troubleshooting several service types such as T1, DS3, and ethernet solutions?
• What is your experience on OSI networking model physical, data link, and network layers?
• What is your experience with trouble ticketing application and other internal tools?
• What is your experience in Customer service/Call center?

Work Location: Remote

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