Operations Team Member

We’re West Coast Pet Memorial, part of North America's largest provider of pet aftercare services. Our San Diego, CA facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.

We’re committed to our mission to exceed our clients’ expectations in a responsible, caring, and ethical way – and we’re looking for a full-time Operations Team Member who feels the same. You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials.

Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers – and they love the work-life balance afforded at West Coast Pet Memorial. We value the effort you put in and provide opportunities for growth within our organization.

What you’ll do

• No matter the task, you’ll prioritize quality, safety, and ethics
• Your daily duties may vary between operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence
• Take ownership of our machinery – making adjustments, providing feedback, and submitting maintenance requests
• Adhere to all workplace safety policies, compliances and regulations
• Because Operations Team Members work cross-functionally, you may occasionally be required to drive company vehicles

Why you’re a great fit

• You like working with people and feel comfortable maintaining relationships with colleagues
• You commit to working in a safe environment – OSHA training will be provided
• Solutions come easy to you – problem-solving and quick thinking are your thing
• Punctuality and accountability are important to you
• You’re able to work independently or as part of a team
• You have a strong attention to detail and enjoy making things right

Your work environment will include

• Frequent bending and lifting (65lb minimum weight)
• Certain PPE is required for different tasks, but we’ll provide that for you
• Overtime and weekend work may be available during busier times
• Working in varying temperatures – the area near the retorts can be very warm, while packaging areas are more of a controlled climate

What you can expect from us

• Competitive pay
• Medical, vision, and dental insurance
• Supportive management and administrative teams
• The potential for career growth within our organization
• Free, on-demand continuing education courses
• Employee Assistance Program
• Paid holidays and time off

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at (email address or phone number).