This position will be hybrid between our Plano office and your home office and the schedule does require weekends. Work days Friday - Monday.

Job Summary

The Operations Specialist is responsible for quoting, coordinating, and controlling the movement of customer-supplied product with a focus on achieving high-quality standards and customer satisfaction. This position is primarily responsible for managing customer accounts by quoting freight opportunities and maximizing the productivity and efficiency of Candor Expedite carriers. Strong focus on carrier networking, negotiating, sourcing, and carrier relationship building across all modes. This position will adhere to Candor’s Commitment to its partners and teammates. This role is fast-paced and requires high energy to impact our commitment to our team, customers, and vendors.

General Responsibilities

• Communicate directly with customers, vendors, and agents
• Select qualified carriers to help meet customer service levels for on-time pick up and delivery
• Supply bids & quotes on potential business opportunities to vendors and customers.
• Provide solutions and problem solving when issues arise while proactively identifying resolution.
• Manage daily email communication internally and with carriers to help stay abreast of shipment status
• Tracking and tracing shipments while providing customers with live updates, as needed.
• Provide excellent customer service to internal and external customers
• Develop capacity solutions to support our customer needs effectively
• Utilize carrier analytics and other internal resources to make informed buying decisions
• Study and understand market trends and seasonality
• Resolve problems, including identifying issues, thinking critically, seeking input to determine the best course of action, and implementing solutions
• Manage load boards to match freight with carrier capacity
• Conduct calls with carriers to determine carrier availability and negotiate transportation rates
• Research new carriers in the marketplace, generate leads, notify and qualify new carrier relationships
• Understand the technology platform that Candor Expedite offers to the carrier community and work to drive utilization with relationships
• Ensure that specific customer load requirements are met on committed and transactional shipments
• Provide consistent and exceptional service levels to contracted carriers and internal customers

Job Qualifications

• Bachelor's degree or equivalent work experience is required
• 1-2 years of experience in logistics, transportation or supply chain is preferred

Skills

• Excellent verbal and written communication
• Coordination
• Monitoring
• Social perceptiveness
• Critical thinking
• Time management
• Prioritization and ability to multi-task

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