Operations Manager – Northeast Region

We specialize in luxury front desk concierge and amenity management, our mission is to create the most hospitable environment for our associates, clients, residents and guests.

We are seeking an experienced and dynamic operations manager to create long-term, trusting relationships with our clients and lead our current hospitality teams in the Northeast Region. The Operations Manager role is to oversee a portfolio of assigned clients and accounts, train and develop current and new associates.

The right candidate for this role is passionate about delivering the highest level of hospitality and achieving client satisfaction through relationship building, flawless communication and execution, and excellent problem solving.

Essential Duties and Primary Responsibilities:

- Foster long-term relationships with clients through face-to-face meetings

- Ensure employee and client satisfaction

- Conduct weekly meetings

- Interview, hire and train new associates

- Liaise between clients and internal teams to ensure successful service execution

- Effectively lead and motivate associates to achieve optimal service goals

- Accountable to the overall performance of the assigned region

- Responsible for recruiting, hiring, and on-boarding new associates and properties

- Respond and manage emergency calls in a prompt and efficient manner

Operations Account Manager Top Skills & Proficiency:

- High EQ

- Prospecting Skills

- Great Listener & Leader

- Fosters and promotes a positive work culture

- Fast Learner

- Confident

- Creative

- Efficient

- Hard working & Goal Driven

- Extremely Disciplined & Organized

Requirements:

- Proven work experience as a Manager in hospitality or similar field

- Experience delivering client-focused solutions

- Excellent time and project management skills. You’re always looking to improve inefficient processes

- Keen attention to detail and adherence to deadlines

- Strong verbal and written communication skills

- Experience in the hotel or hospitality industry is a plus

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Experience:

• Customer relationship management: 3 years (Preferred)
• Hospitality management: 3 years (Preferred)
• Management: 5 years (Preferred)
• Hotel management: 2 years (Preferred)

Work Location: One location

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