The Onboarding Specialist is a position within the Customer Success department managing delivery to our customers.
This role is customer-facing and is responsible for the delivery of the technical tasks associated with timely installations of service and onboarding of new customers. The focus of the role will be the flawless execution of installations to minimize customer friction, recommend process improvements, and deliver overall customer delight.
Although AVOXI is headquartered in Atlanta, GA, we are a "REMOTE FIRST" company and we do not require this position to be filled in Atlanta.
Below are the requirements:
Duties
- Manage the customer from the point of sale to product adoption
- Help successfully implement the product for the customers
- Handle customer queries about the product implementation
- Understand customer needs and try to align the product implementation accordingly
- Clearly communicate account setup requirements and expectations with customers and key stakeholders.
- Record customer implementation needs, requests, and questions in Salesforce and communicate to key AVOXI stakeholders.
- Respond to customer emails, chats, and calls regarding implementation.
- Distribute manuals, guidelines, and login credentials as needed
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
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