ON-SITE Customer Service Representative (Must reside in Little Rock) Job at Southeastrans Inc
The Schedule for this position is as follows; Monday to Friday. This position is 100% On-Site
SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services.
ESSENTIAL FUNCTIONS:
- Assists callers efficiently and in a polite, courteous and professional manner at all times.
- Conducts appropriate screening and eligibility functions.
- Obtains correct information to schedule appropriate modes of transportation.
- Maintains current knowledge of local operating transportation policies.
- Accurately and effectively uses trip scheduling and dispatch software.
- Maintains client, company and employee confidentiality.
- Communicates with facilities and/or providers as necessary to assure efficient transportation services.
- Coordination of urgent care and/or discharges with Trip Validation Specialist
- Keeps Supervisor informed concerning scheduling and/or service delivery problems
- Completes all required records and reports
- Effective use of telecommunications systems
REQUIRED SKILLS AND ABILITIES
- Excellent communication skills
- Basic computer and typing skills
- Type 30 wpm
- Customer service experience
- Able to work in a busy environment
- Able to work independently or with a team
- Have a reliable means of transportation
QUALIFICATION
- High School graduate or equivalent
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Are you able to work on-site 5 days a week?
- Must be able to pass Drug screen/ Background Check.
Experience:
- Customer service: 1 year (Required)
Work Location: One location
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