OIEC - Injured Employee Advocate (Ombudsman II) - Dallas Job at OFFICE OF INJURED EMPLOYEE COUNSEL
Status: Internal/External-OIEC employees and the general public
Job Posting Number: 00028481
Location: Dallas
Travel required: 25%
FLSA Status: Ombudsman II – Exempt
Tentative Start Date: February 1, 2023
The Office of Injured Employee Counsel (OIEC) is the state agency that helps injured employees with their Texas workers’ compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC’s Ombudsman Program.
Before you apply, please click or copy and paste the following link into your browser: https://www.oiec.texas.gov/contact/jobs.html for more information about working for the Office of Injured Employee Counsel (OIEC).
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name, and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take place of this required information.
Injured Employee Advocate (Ombudsman II) – Dallas – 2 Positions
The Injured Employee Advocate is an advocate who assists and educates the injured employees of Texas. Being an ombudsman involves: assisting the injured employee one-on-one throughout the dispute resolution process; answering questions from the injured employee; reviewing claims for medical and income benefits; studying the case background on each claim; gathering and evaluating information (including medical records and letters from doctors); reporting and referring complaints; and tracking and providing information and claim status.
- assists and prepares the injured employee in mediations and/or formal hearings (proceedings);
- educates the injured employee about the workers’ compensation dispute process and workers’ compensation law/rules;
- assists with referrals to social services with other state agencies;
- contacts insurance carriers and medical providers to identify and resolve disputes;
- documents customer contact in a computer system;
- answers general customer service questions;
- provides assistance in filing claims; and
- assists with obtaining supporting claim documentation from doctors.
The successful candidate must be able to work in the office to perform job duties, attend meetings, and training, etc.
This position may have some telecommuting capabilities.
If you hold a current law license, you must surrender it upon hire.
This position requires:
- graduation from an accredited four-year college or university. Education and relevant experience may be substituted for one another on a year-for-year basis.
- one-year full-time experience in claims management, insurance, casework, healthcare, social work, or workers’ compensation.
- experience with medical terminology, rehabilitation, and disabilities/impairments; and
- bilingual in English and Spanish language skills (oral and written).
- Microsoft Word and Outlook.
- conflict resolution;
- assisting the public;
- handling and solving problems;
- interpreting and explaining laws and regulations;
- data entry and retrieval; and
- use of correct grammar, punctuation, and spelling.
- travel;
- multitask between different cases and meet deadlines;
- establish and maintain effective working relationships with a variety of individuals and groups; and
- communicate effectively both verbally and in writing with all levels of employees and the public.
To receive veterans’ preference, applicants must attach at least one of the following documents with their Application in CAPPS Career Center:
- a copy of the DD 214, member #4;
- a statement of compensation from the Veterans Benefits Administration; or
- a copy of the DD 1300.
Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Legal.pdf
Veterans: Click or copy and paste the following link into your browser: www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets.
Former Foster Children Preference:
An individual who was under the permanent managing conservatorship of the Texas Department of Family and Protective Services on the day preceding the individual’s 18th birthday is entitled to a preference in employment. This preference applies to individuals 25 years of age or younger (day before turning 26).
How to apply:
All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting.
In order to complete the supplemental questions, please go to CAPPS Career Center to register or login and access your profile by clicking or copying and pasting the following link into your browser: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en.
Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.
The Office of Injured Employee Counsel does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be communicated by the applicant to OIEC staff.
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