Summary of Position
- Coordinate all patient related business functions of the practice, including accounts receivable, collections, refunds, patient financing programs and bank deposits.
- Supervise dental practice support staff and has oversight for the dental practice management system and employee payroll.
Principal Accountabilities
- Ensure that all business office activities are performed accurately and efficiently by support staff; conduct audits on account payment postings and aged receivables to ensure that all services are accounted for.
- Provide back up for reception units and scheduling coordinator.
- Maintain up-to-date knowledge of all insurance plans, and act as liaison between the billing department and the professional staff.
- Plan and schedule assignments for accounts receivable analysts, receptionists DAI & DAII and scheduling coordinator.
- Prepare daily bank deposits and balance the daily cash receipts report.
- Negotiate payment arrangements with patients and introduce them to our financing programs.
- Maintain daily time and attendance records for all staff.
- Complete ORACLE payroll processes on a daily and weekly basis.
- Train staff in the use of the EAGLESOFT dental practice management system.
- Assist the Business Manager in closing the month-end billing cycles and activity reports.
- Maintain statistical records related to revenue production, patient flow and cash receipts.
Education, Training, Licenses, Certifications
- Bachelor’s degree
Relevant Work Experience, Knowledge, Skills, and Abilities
- 2 – 3+ years of relevant, professional work experience. (R)
- Additional experience/specialized training may be considered in lieu of educational requirements. (R)
- Supervisory/management experience. (P)
- Ability to work effectively in a fast-paced multi-task environment. (R)
- Ability to communicate effectively with patients, practice management, third party insurers and professional staff. (R)
- Must have experience with computerized practice management systems. (R)
- Medical/dental office experience. (R)
- Proficient with MS Office (Word, Excel, PowerPoint, Outlook). (R)
Additional Information
- Requisition ID: 1000001089
- Hiring Range: $45,000-$77,000
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