GENERAL SUMMARY

Premium Home Aids and Companions Services is a certified Home Healthcare Agency that offers non-medical in-home care designed to meet the needs of the elderly, disabled, and individuals with short- and long-term illnesses. We provide personal care, homemaking, companionship, respite care, hourly live-in and overnight care.

We are looking for an Office Manager to organize and maintain our office operations and procedures.

The Office Manager will schedule the proper caregiver with the unique client to ensure that the highest quality of personalized services is implemented to embrace a safe, comfortable, and healthy way of life while remaining in the comforts of their own homes, assisted living facilities, nursing homes or rehabilitation centers. The successful incumbent will effortlessly manage the office by emphasizing the three D’s in all actions: Desire, Determination and Devotion.

ESSENTIAL JOB FUNCTIONS*

· Consult with staff, clients, families and social workers to discuss the effectiveness of or enhancements to programs and processes; celebrate successes and address any service issues in a timely manner

· Direct, supervise, and evaluate work activities of staff; provide coaching, training and corrective action as needed

· Prepare activity reports to inform management of the status and implementation plans of services, programs, and quality initiatives

· Conduct and administer fiscal operations, including planning and maintaining budgets, scheduling expenditures, and analyzing and reporting on variances

OTHER DUTIES AND RESPONSIBILITIES

· Conduct recruitment, hiring, and training of caregivers and staff

· Maintain computerized record management systems to store and process data, such as activities and information of staff and clients; produce reports

· Remain flexible in working days; some nights, weekends and holidays possible

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

· Interpersonal and communication skills

· Leadership skills

· Decision making skills

· Multi-tasking in a fast-paced environment

· Business acumen – understanding the business inside and out

· Process management – keep the business moving forward and working effectively

· Attention to detail

· Flexibility

· Analytical and technical skills

· Patience and the ability to remain calm in stressful situations

EXPERIENCE

· High school diploma or equivalent; College degree preferred

· A minimum of 4 years of Office Management experience; Home Care agency management preferred

· At least 2 years of Home Care agency management and scheduling experience

· Sandata agency management software experience is required

· Microsoft Office Suite or related software

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The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job; it is not intended to be an exhaustive list of all responsibilities and duties required. An incumbent in the role may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, neither express nor implied. Employees are “at-will” meaning either the employee or the Company may terminate employment at any time, with or without notice.

Premium Home Aids and Companions Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. All employment is decided on the basis of qualifications, merit, and business need.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Job Types: Full-time, Contract

Benefits:

• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift

COVID-19 considerations:
All staff wear masks when in close proximity. Office is thoroughly cleaned regularly.

Experience:

• Home Care Agency Management: 2 years (Required)
• Office Management: 5 years (Required)

Work Location: In person

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