Office Coordinator | Greenville

The Sunshine House Early Learning Academy, a national early education company, is seeking an Office Coordinator for our corporate headquarters in downtown Greenville, SC.

At The Sunshine House Early Learning Academy, we’re committed to creating a warm, supportive environment where we make a meaningful impact in children’s lives each day. Bright Futures Start Here doesn’t just apply to our children. It applies to you, too. Join our team of amazing people today!

We have an opportunity for a customer service-oriented Office Coordinator to support the headquarters of our multi-site, multi-state early education company. Your support will enable our corporate team and our schools to better concentrate on providing high-quality care and education – every child, every family, every day!

Responsibilities:

• Creates a professional, welcoming, and helpful environment by providing excellent customer service in person, on the phone, and in email communication.
• Answers incoming calls and emails in a professional and friendly manner. Identifies needs, clarifies information, answers basic questions, takes detailed notes, and routes to appropriate department or individual.
• Uses sound judgment in responding to inquiries, prioritizing calls/emails that need immediate attention, and triaging/resolving as appropriate. Manages sensitive matters with a high level of discretion and sound judgment.
• Manages family feedback ticketing system, and keeps records of all conversations/emails in ticketing system in a comprehensible way. Follows up to ensure tickets are handled in a timely manner.
• Greets visitors and determines the nature of their visit; provides hospitality to all guests.
• Receives, sorts, and distributes mail to all departments daily; coordinates outgoing packages with carriers.
• Provides support to the HR department, including processing I-9s for new hires and scanning and filing returned mail.
• Provides assistance to marketing & recruiting department, including responding to online reviews, ordering gift cards and assisting with publishing/editing job ads in ATS.
• Coordinates arrangements for events and meetings held at the corporate office. Assists with the planning and execution of center events.
• Coordinates travel accommodations for board members, regional directors, center directors, and other visitors.
• Provides general administrative support and assistance to corporate departments as needed.

Requirements

• Minimum of one-year related experience. Previous experience handling customer or employee relations or call center experience preferred.
• Ability to effectively manage potential conflict through clear and courteous communication while addressing concerns and comments.
• Excellent interpersonal and customer service skills.
• Competent writer with ability to communicate clearly; good grammar and punctuation skills.
• Very detailed and organized with excellent follow-up skills.
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel).

Benefits

• Blue Cross/Blue Shield medical, dental & vision insurance
• Generous paid vacation, holiday and sick leave
• Monday-Friday schedule, no nights or weekends!
• Career advancement and growth opportunities
• Discounted childcare tuition
• Company-paid life insurance
• Welcoming, team-oriented environment

About The Sunshine House:
Bright futures start here! The Sunshine House Early Learning Academy is one of the largest childcare and early education companies in the United States, and has been educating young children for more than 45 years. We currently operate more than 120 schools in 8 states, employing 2,000 professional educators and caregivers, and serving 12,000 children each day.

Headquartered in Greenville, SC, our company is comprised of three brands – Sunshine House Early Learning Academy, Foundations Early Learning Center, and Quest Zone Afterschool Program. Learn more by visiting www.sunshinehouse.com.

The Sunshine House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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