OZARKS COMMUNITY HEALTH CENTER

DEPARTMENT: Clinic

POSITION TITLE: OFFICE ASSOCIATE

Non-Exempt

OZARKS COMMUNITY HEALTH CENTER MISSION

To provide quality, compassionate and professional healthcare to all.

DEPARTMENT OBJECTIVE

To operate a medical clinic to meet the needs of the residents of the community.

JOB SPECIFICATIONS

Education & Training

Licensure & Certifications

Experience

Reporting

• High School diploma or equivalent required
• Clerical experience preferred
• Must pass annual competencies
• Family and Friends CPR within 6 months of employment
• HazMat Awareness (Extended) within 3 months, renewed annually
• Health care experience preferred
• Reports to: Clinic Manager

and/or Clinic Coordinator

JOB SUMMARY

Performs daily functions related to providing care to patients of the community; actively and consistently contributes to department operations and communication; behaves in a manner consistent with mission of OCHC and performs other duties as requested.

FUNCTIONAL REQUIREMENTS

• Performs daily functions relating to Clinic Operations.
• Handles telephone routing to appropriate person including answering inquiries relating to services, simple insurance inquiries, open tasks that can be answered, closing task when finished, and screen emergencies per OCHC protocol.
• Answers telephone promptly and courteously.
• Schedules appointments per appropriate guidelines set forth by Provider/Clinic Manager and requests medical records when needed.
• Dismisses the patient and makes arrangements for return appointments and assists them with any questions or problems they have prior to leaving the clinic.
• Requests payment of deductibles, co-insurances, and non-participating third party payor at time of service for current visit and outstanding bills.
• Posts payments with correct amount, correct mnemonics, and in correct account.
• Assures that all necessary forms are current in patient registration. (Consent, Hippa, Portal, Household Income, Sliding Fee) and scanned into EMR.
• Responsible for updating patient photo, patient demographics, insurance, as well as getting copy of insurance cards for EMR and updating care team.
• Daily balances cash received to cash drawer, checks for reoccurring payment, fills out closing drawer form properly and closes cash drawer with minimal mistakes.
• Accurately creates episodes per procedure for work comp and MVA and other special accounts (i.e., prisoners/disabilities).
• Attends patients on schedule in a timely fashion.
• Enters tasks correctly, checks to make sure there is only one task open for that patient, getting all relevant information, and routes to correct staff member.
• Participates in QI activities as needed. Including promoting Patient Portal and assisting with Patient Summaries.
• In downtime makes new patient packets, makes copies of any forms needed, completes all tasks directed to front office, and enters portal denials or duties assigned.

SELF EVALUATION

• Receives courtesy lab orders ensures Provider is entered in system and reports to credentialing Providers that need to be entered and scans lab order into patients chart.
• When opens and/or closes office ensures all steps per protocol are completed.
• Asks for patient signatures and proof of ID when picking up samples, prescription, or kind of records/reports.

Job Type: Full-time

Pay: $14.39 - $17.34 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Urbana, MO: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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