WHO WE ARE:
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day! ABOUT THE TEAM:
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
WhiteSky partners with student housing, luxury apartments, hotels, adult living, and assisted living/hospitals to provide bulk Internet, Cable, and Voice services. WhiteSky has established itself as an industry leader with 30%+ growth in projected in 2022 - 2023 and beyond. #LI-CP1 #LI-REMOTE
WHAT YOU’LL DO:
As a NOC Engineer, you will work in the NOC in the office in Columbia, SC or Northport, AL, or remotely if approved. This position will report to the Manager of Network Engineering. In this position, you will be part of the NOC team, which handles site and equipment outages and works closely with other tier support and dispatch departments to drive issues to resolution.
This position is scheduled for a Afternoon Shift schedule. Example: 11am - 9 pm EST. 4 days a week total (1 weekend day). Must be able to work this shift.
PRIMARY RESPONSIBILITIES:- Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the support teams
- Provide technical and analytical support in determining the root cause of network problems
- Implement action plans to resolve potential or active network-impacting issues
- Address client and customer inquiries within established timeframes
- Document logical and physical network design changes
- Provide 24x7 on-call support in rotation with other team members
- Work with account management and use change management to request and implement after-hours changes (circuit upgrades, firmware updates, configuration changes)
- Configure network hardware for deployment, including but not limited to switches, routers, servers, APs, NVRs, GPON OLTs, PDUs, Dish Smartbox
- Work with field teams to activate, replace, or repair network and video systems
- Work with on-site technicians to repair/replace faulty equipment
- Remotely upgrade field equipment during established maintenance windows
- Communicate with other teams and external stakeholders in accordance with internal SLAs
- 2 + years of experience in NOC, ISP, MSP, or Network Helpdesk environment
- A flexible schedule must include nights and weekends to perform maintenance activities.
- Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail
- Above-average problem-solving and critical thinking skills
- Knowledge of Wired Ethernet LANs, Wireless LANs (Wi-Fi)
- Knowledge of data network elements such as IP routers, Ethernet switches, firewalls
- Knowledge of IPv4 & IPv6 network technologies such as IP addressing (CIDR, VLSM, HEX), ARP, DHCPv6, SLAAC
- Knowledge of Layer-2 network technologies, including Ethernet LAN/MAN, IEEE standards & 802.3xx, and 802.1q VLAN tagging
- Any Certified Wireless Network Professional (CWNP) certifications
- Any Cisco or Juniper certifications
- P2P/P2MP Microwave Wireless solutions
- Active Ethernet over Fiber solutions, xPON solutions
- Knowledge of TCP-IP protocols such as OSPF, ISIS, BGP-4
- Knowledge of the IEEE 802.11 wireless standards (e.g. b/g/n/ac/ax) & security protocols
- Network automation with Python or Ansible
- Video systems with both IP and RF distribution
- The preferred locations are Columbia, SC or Northport, AL
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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