Nissan Service Advisor Job at Safford Brown Nissan Sterling
Safford Brown Automotive Group, one of the area’s oldest and largest auto groups, is expanding and we have an immediate need for Service Advisors. We offer a family atmosphere not often found in the dealer world. If you would like to get out of the same old grind, and the same old treatment that you are getting at your current job, then respond to this ad and come in for a completely confidential interview. Most of our top positions are held by people that have been promoted from within our group. We offer full time paid training. Now is the time to seize this opportunity! We offer excellent earning potential and great benefits. If you want to be treated well and helped to succeed, then you should answer this ad. Come join our team and be a part of our success!
WE OFFER:
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Flexible Scheduling
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Factory Training
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Paid Vacation
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Paid Holidays
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Health & Dental Insurance
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401k
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Short Term Disability Insurance
Pay
- $45,000.00 - $75,000.00 per year
Responsibilities
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Ensure the daily inventory of technicians' time is consistently sold to service customers
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Distribute work between technicians efficiently
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Answer technical questions about vehicle problems, warranties, services, and repairs
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Maintain Customer Success Index at or above company standards
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Assist in diagnosing vehicle problems; order parts and tools as necessary
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Oversee administration of warranty claims as well as training and supervising of service department
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Reinforces company policies and adheres to company standards
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Encourages compliance with applicable laws and regulations
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Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
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