Job Title: Network Operations Center (NOC) Engineer - L1/L2

Location: Columbus, OH 43215 (No remote)

Duration: Full-time

Job description:

Technical/Functional Skills -MUST HAVE SKILLS

• Monitoring the Network devices using the Solar windows, Netcool tools

Roles & Responsibilities

• · Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.
• · Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.
• · Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.
• · Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.
• · Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.
• · Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.
• · Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.
• · Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.
• · Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.
• · Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.
• · Service Provider Telecom team at onsite will be operating out of AEP NOC Location(s) in Ohio.
• · Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.
• · Document and update training material found in Knowledge Base articles in ServiceNow and on the team’s web site.
• · Attend Production Review and Change Advisory Board (CAB) meeting (Daily)
• · Support sustainability of security control framework and audit management processes

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Columbus, OH 43215: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network monitoring: 2 years (Required)
• NOC: 2 years (Required)
• Solarwinds: 1 year (Preferred)
• ServiceNow: 1 year (Preferred)
• Cisco devices: 1 year (Required)
• Telecommunication: 2 years (Required)

Work Location: In person

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