Position Summary

The National Account Manager will sell and service HOMELINK’s full line of products and services to assigned National Accounts (i.e., insurance carriers, TPA’s, employers). As a national account manager, one will prioritize client satisfaction, promote new services, set targets, and ensure healthy relationships between the company and customers.

Responsibilities/Duties of the Job

• Identify best ways to exceed revenue goal for each assigned National Account
• Review client contracts and plan for renewals. Seek to extend length of agreements and expand our products whenever possible
• Pro-actively review our pricing with National Accounts to determine if changes are needed. Evaluate revenue impact for potential changes
• Identify main National Account client contacts and work within Homelink to make sure relationships are maintained by multiple levels of our organization

• Document account details in Viper/CRM Sales and Account Management tool(s)

• Identify partnership enhancement opportunities (i.e. systems interface) with National Accounts and pursue until implementation
• Review business with National Accounts by HOMELINK product and region and seek opportunities to expand
• Work with Homelink Regional Marketing Reps to make sure they are working with National Account contacts in their region
• Conduct/lead regular stewardship meetings with National Accounts
• Make sure HOMELINK is promoting the value we provide to National Accounts
• Identify main service issues for National Accounts and work to eliminate or minimize
  • Process for monitoring handling individual issues that come up
  • Monitoring and resolving issues that recur and developing plan to prevent them from occurring
  • Issue escalation process
• Monitor Accounts Receivable issues for each National Account and assist in resolving issues as needed
• Participate in sales training sessions
• Assist with new employee training
• Follows strict confidentiality and HIPAA privacy and security guidelines

Position Qualifications

Education/Experience:

• High School diploma/GED desired
• Bachelor’s degree or equivalent professional experience preferred
• Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements’

Physical Requirements:

• Working at a physical desk, moving about the office and facility as needed for work
• Operation of office machinery and equipment
• Visual abilities to include reading, distance vision, and peripheral vision

VGM Values

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.