Scope & Purpose of Position:

Intake workers are responsible for the orientation of guests to the facility as well as the transfer of guests to other Warming Centers, emergency shelters, etc. In addition, intake workers are responsible to provide supervision, support, and services to guests in a low barrier shelter and residential facility that promotes a Housing First philosophy. Intake Workers are also responsible for ensuring the security and safety of the facility, thereby facilitating an emotional and physical environment conducive to positive guest morale and engagement.

Essential Duties & Responsibilities:[1]

· Completes intakes on individuals unable to be diverted to other shelters, including but not limited to, reviewing the rules, completing intake packet, obtaining necessary signatures, familiarizing guests with the resources being offered

· Arrange placement and transportation for those who can be diverted to other shelters.

· Authorize and complete requests for hotel stays per South Park Inn and Greater Hartford CAN Cold Weather Protocol.

· Conduct security checks in and around the premises to ensure everyone’s safety.

· Provides basic needs items to guests.

· Attend and participate in all mandatory staff meetings and trainings.

· Monitors facility and promptly reports maintenance or repair needs. Assists in maintaining clean, safe, well-maintained grounds through regular observation of outside activity, debris removal, and reporting of any safety hazards.

· Maintains concise, detailed notes in log of activities, events, or incidents during shift, including times and descriptions of client behavior, in order to help other staff work more effectively with clients.

· Assists with program activities on-site as needed.

· Assists with general cleaning of building.

· Provides supportive environment for guests, maintaining constructive, collaborative partnership with guests and other staff. Assists guests with navigating and resolving challenges in a professional, constructive manner.

· Demonstrates initiative with troubleshooting solutions while on-shift and exercises good judgment. Works independently but seeks supervision as needed and appropriate.

· Maintains flexibility and deals effectively with changing client needs, changing building conditions, staff shortages, or any other unexpected conditions that may arise on the shift.

· Works with volunteers, donors and other community in positive and helpful way, representing South Park Inn professionally.

· Provide immediate and professional response to any security/safety emergency or disturbance within or immediately outside facility. Communicates with Direct Care Team Leader and on-call Coordinator as needed to assure effective coverage of critical incidents.

· During shift change, briefs staff on guest issues or concerns.

· Monitors and supervises guest affairs, assist guests with needs and questions, and maintains order in accordance with program policies and procedures.

· Provides crisis intervention, including determining when it is necessary to involve other staff, administration, or the authorities.

· Delivers services according to the principles of harm reduction and trauma-informed care.

· Is punctual for shifts and meetings, and keeps good attendance, calling out well in advance.

· Advocates for the mission of the organization and upholds agency values. Complies with agency and program policies and procedures.

· Timely completes all internal communication, including incident reports and program logs.

· Other duties as necessary.

Supervisory Responsibilities:

Does this job have supervisory responsibilities: ___ Yes _X_ No

The above duties and responsibilities are not all-inclusive and may be modified to include other job related duties at the discretion of the supervisor.

Qualifications:

· High school diploma and demonstrated literacy competency.

· Bilingual (Spanish/English) strongly preferred.

· Experience within human services preferred, particularly within the fields of housing and homelessness.

· Ability to provide nonjudgmental, compassionate support to guests overcoming addiction and mental illness.

· Working knowledge of recovery and harm reduction principles.

· Ability to provide high-volume, trauma-informed services to diverse client demographics.

· Ability to work in a fast-paced environment and must work well under pressure.

· Ability to maintain confidentiality in all aspects of the work environment.

· Lived experience of homelessness or housing instability a plus.

· Availability to work nights, weekends, and holidays a must.

· Familiarity with Microsoft Office Suite.

[1] Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EOE

Job Types: Part-time, Temporary

Pay: $18.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Evening shift
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Hartford, CT 06106: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.