The Apprentice Bartender, Model is responsible for assisting Model Bartenders in all operational duties. This position is key in ensuring guests have a satisfactory experience by maintaining clean bars and keeping the bar stocked with supplies. The Model Apprentice helps in marketing the nightclub, restaurant, lounge, pool and other services by offering a targeted guest base while focusing on the development of a personal clientele list. The ideal candidate always works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

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  Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

• Greet, interact, entertain and serve guests courteously and in a timely manner with an upbeat attitude.
• Anticipate guest needs and respond to all guest inquiries, requests, directions and information in a courteous and polite manner.
• Assist the Bartender by obtaining food and beverage orders from guests, organizing and prioritizing service per appropriate service sequence. Ensure that all orders are correct, properly presented and that special requests have been met.
• Follow drink recipes when dispensing drinks and garnish beverages as needed per company standards and recipes.
• Stock and setup/breakdown bar area daily.
• Up sell guests by suggestively selling menu items, specials and beverages.
• Recognize and cultivate regular guests and repeat business.
• Maintain line of sight/atmosphere control by circulating through your work area during your shift.
• Keep all work areas clean and free of dirty glass, ashtrays, etc. and ensure that all tables and chairs are set correctly. Sweep, mop, wash, and sanitize bar mats, polish, wash glassware as needed.
• Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated and alert Manager of disruptive guests. Refuse further service of alcohol to overly intoxicated guests in a courteous and safety-minded manner.
• Comply with all safety and health department procedures and all state and federal liquor laws. Ensure that guests are of legal age to consume alcoholic beverages.
• Report any incidents of theft, vandalism or violations to management.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.
• Maintain social platforms as indicated by management; post events, communications and participate in marketing campaigns via social media.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Required:

• At least six months customer service experience.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• Previous experience working in a nightclub or day club.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Experience with modeling and/or beverage presentation.
• Previous experience working in a large, luxury resort setting.