Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer Industry throughout the Midwest. From the beginning of the vehicle purchase process, through the warranty repairs and on-going vehicle maintenance, our team of dedicated and highly skilled professionals work diligently to keep our customers trucks on the road running smoothly.

• Coordinate service scheduling, dispatching and invoicing of all mobile service operations.
• Assist in the effort to manage and maintain the efficiency, professionalism and profitability of the mobile service division.
• Interacts with various dealership personnel, manufacturer representatives and customers.

Mobile Service Coordinator Primary Responsibilities

• Receive any and all customer requests coming to mobile service division via phone, email or other means of communication.
• Set up appointments for service customers.
• Maintain an up-to-date knowledge of product warranty coverage and be capable of informing customers of applicable coverage’s.
• Check OEM databases for any applicable campaigns, updates or upgrades on all upcoming scheduled services..
• Prepare service quotes for any additional work recommended and secure customer’s authorization for the quoted repairs.
• Follow up on parts orders needed to complete repairs and consult with customers on possible repair options.
• Inform customers of any changes or delays.
• Inform Service Manager of potential problem areas and/or customer concerns.
• Perform other duties as assigned.

Nature and Scope

This position has close contact with customers, other departments and works closely with the department management to efficiently address customer’s needs and requests. Overtime and on call situations will be occasional. Individual can expect pressure from need to complete work in a timely manner and to customer’s expectations. Keeping abreast of technology changes and new repair procedures is a career long activity.

Education and Skill Requirements

A two-year vocational certificate is optimum with a minimum of two to four years of experience within a service dealership. Good organizational and communication skills required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)