Mgr Fulfillment Center Operations Job at QVC
The Opportunity:
The Operations Manager's responsibility exists for managing the tactical and strategic functionality of their site for the assigned shift to meet departmental productivity and quality goals and objectives. Under the direction of the Senior Operations Manager, the Operations Manager manages daily activities of the site for the assigned shift to meet departmental productivity and quality goals. The Leader develops their teams of exempt and non-exempt employees in meeting departmental and site goals related to culture, costs, service cycle time, and quality. Cultural goals will be accomplished in the development of an engaged and safe workforce through the successful application and practice of our Leadership Competency Model. Costs and service cycle times are controlled through the economical use of personnel, materials, and equipment. Quality goals are achieved through implementing the department's standard operating procedures, processes, and methods. You will work out of our fulfillment center in Bethlehem, PA.
Your Impact:
- Provide direction and management of overall activities within fulfillment departments containing multiple teams and multiple shifts
- Ensure necessary resources are secured and available for team to achieve unit goals
- Conduct daily interaction with supervisors to provide feedback on unit performance and progress towards goals
- Observe team production/accuracy data and provide guidance to supervisors in establishing new goals
- Provide focus to department/s and lend visible support to projects, goals, and change management
- Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifying financial variances and the business/performance metrics that drive them
- Identify and analyze cause and effect and develop/accomplish action plans and decisions
- Build business improvement teams, develop solution-seeking environment that is engaged in process improvement
- Develop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goals
- Ability to work with team members across company and within fulfillment center to identify best business solutions and lead customer service
- Experience with WMS system functionality and test/identify new applications/processes to identify system capabilities and future benefits
- Develop procedures that improve efficiency within department and across DC areas/sites
- Decision maker for issues such as: shift changes, overtime, re-alignment of positions, merit, terminations, labor allocation and in meeting financial goals
- Coach and assist supervisors in handling disciplinary actions, conflict resolution, terminations, and development of employees
- Recommend purchase of equipment or equipment upgrades to increase efficiency
- Manage projects
What You Bring:
- Motivate, foster teamwork and provide positive reinforcement within fulfillment center site
- Knowledge of computer software including excel (can maintain complex spreadsheets), outlook and WMS
- Knowledge of business and financial plans
- Provide a positive learning environment
- Excellent management and project management skills
- Background in strategic planning7 + years fulfillment/distribution experience with at least 4 in a leadership role
- BA/BS degree or equivalent work experience
#LI-KW1
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qurateretail.com
for assistance.
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