Maine Savings Federal Credit Union is seeking a candidate for a position in our company call center. This position provides first call resolution to meet credit union member needs involving banking transactions, account inquiries, credit and debit card assistance and all aspects of online/mobile banking.

The successful candidate will meet member needs by completing requested transactions and/or providing information requested. The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels. We are seeking someone with excellent telephone customer service skills and experience in a call center is desired. Service excellence is the highest priority of the position. Rotating Saturday hours from 9:00-3:00 are required.

This position may be considered for remote work provided the candidate meets all remote work requirements.

Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. We offer full paid health and dental, 401K, paid holidays, Paid Time Off (PTO), life insurances, education benefits, mortgage loan production incentives, and longevity bonuses.

Maine Savings is a growing modern financial institution offering members a full range of financial services. With over 35,000 members and over $595,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 11 branches, over 130 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.
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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hampden, ME 04444: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Financial Services Remote Customer Support: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: One location

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