VA Bedford Lynn CBOC address: 225 Boston Street, Suite 107 Lynn, MA 01904-3123

Title: Medical Secretary (Medical Support Assistant Advanced)

The Department of Veterans Affairs, VA Bedford Healthcare System, is seeking a Medical Secretary (Medical Support Assistant Advanced) at the Lynn, MA location, this position is in Primary Care.

The Medical Secretary (MSA) will provide administrative support to our physicians, other clinical and support staff, and especially to our nation’s Veterans. The Medical Secretary (MSA) will have an impact on the Veterans’ experience by being the first face of the clinic and navigating them through the beginning and end of their visits. The Medical Secretary (MSA) position is an integral part of providing outstanding care for our Veterans and we are looking for the right candidates to join our organization.

Responsibilities:
Some duties include, but are not limited to:

• Responsible for all administrative office support for the Department/Unit and creates a positive experience for our Veterans, caretakers, visitors, employees, and vendors.
• Responsible for greeting and assisting Veterans, caretakers, visitors, employees, and vendors. Maintains a professional attitude and provides for a positive and welcoming environment.
• Utilizes computerized scheduling software to make, cancel, or amend patient appointments, following national and service-specific scheduling guidelines.
• Processes return to clinic orders, clinic cancellations, and other provider-initiated scheduling activities.
• Completes daily review of, and completes follow-up actions for, active/pending consults, no-shows, electronic wait list, recall list, return to clinic orders, etc.
• Checks Veterans in and out using the electronic medical records system, verifying demographics, insurance and updating patient profiles.
• Receives and responds to incoming phone calls from Veterans, caretakers, visitors, employees, and vendors.
• Maintains office supplies inventory by checking stock, anticipating needs, placing, and expediting orders, verifying receipt. Assist in the care and maintenance of equipment.

Job Requirements:
This job level requires the minimum of one year experience, including Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families, and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hospital. AND

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

For full job details and to Apply online, go USA Jobs by clicking this link: https://www.usajobs.gov/GetJob/ViewDetails/685250500

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Job Type: Full-time

Pay: $45,075.00 to $58,598.00 per year.

Benefits: A career with the U.S. Government provides employees with a comprehensive benefits package. As a Federal employee, you and your family will have access to a range of benefits that are designed to make your Federal career very rewarding. Click this link for more Federal Benefits information Comprehensive Benefits Package.

VA Bedford Healthcare System is an equal opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy, or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. Members of underrepresented minority groups are strongly encouraged to apply.

VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). Additional information is available to applicants during the recruitment process.

Tags/Key words: Medical Secretary, Unit Coordinator, Unit Secretary, Schedule Coordinator, Surgical Scheduler, Scheduler, Medical Receptionist, Medical Assistants, Medical Clerk, Medical Scheduler, Appointment Scheduler, Medical Administrative Assistant, Patient Account Representative, Patient Services Representative, Front Desk Receptionist, Front Desk Administrator, Administrative Medical Staff Secretary, Medical Office Manager, Patient Coordinator, Appointment Coordinator, Medical Office Assistant, Reception Desk Representative, Clinical Administrative Assistant, Patient Scheduler, Pre-Registration Representative, Registration Representative, Health Unit Administrator, Healthcare Administration, Practice Assistant, Medical Technician, Medical Transcriptionist, Health Services Administrator, Healthcare Administrative Assistant, Medical Associate, Medical Manager, Patient Service Technician, Veterinary Assistant, Veterinary Secretary

Job Type: Full-time

Pay: $45,075.00 - $58,598.00 per year

Benefits:

• Family leave
• Flexible spending account
• Health insurance
• Military leave
• Paid time off
• Parental leave

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location

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