Reports to: Clerical Supervisor

Supervises: No One

GENERAL REQUIREMENTS

Responsible for all first line interactions with patients

Greeting as patients arrive and leave

Telephone calls

Demonstrate ability to consistently meet work schedule demands in the clinic.

Maintain awareness of safety in carrying out duties and responsibilities. Adheres to universal precautions and infection control policies and procedures.

Maintain patient confidentiality and use discretion in patient interactions.

Promote a positive, professional image of the clinic. Promote positive interpersonal relationships with patients and co-workers.

Maintain awareness of workload of co-workers and offer assistance as needed.

DUTIES AND RESPONSIBILITIES

The duties you perform on a daily basis are determined by the position you are in within the front office. See attached list for specific duties for each desk location.

OVERVIEW

Greeting patients as they arrive at the front desk or checkout

Answering telephone calls, taking messages or directing caller to appropriate area.

Scheduling /rescheduling appointments for patients according to established guidelines

Take messages off voice mail lines

Prepare electronic charts for appointments

Electronically file medical record information

Review demographic information with patients according to established guidelines

Obtain signed HIPAA and other forms that are not obtained electronically

Obtain current insurance information from patient

Collect co-pays or balance due

Notify appropriate nurse/medical assistant of any same day schedule changes

Assess the waiting room to be sure no one is missed

Update patient information for chart and billing staff

Balance cash and charge tickets at the end of each day

Send mammography letters

File scanned medical records

Receive, send and file faxes

Shred confidential documents

SKILLS REQUIRED

Good communication, organizational and multi-tasking skills

Ability to adapt to changes in the workplace, duties and office policies

General computer knowledge and ability to adapt to current office software

EDUCATION

High school diploma or GED