JOB SUMMARY:

The Health Navigator is a Medical Assistant who, under supervision from the Health Navigator, also serves as a member of the chronic care management team collaborating with patients and their providers to optimize the delivery of health care services to patients. The Health Navigator provides medical assistance and interpretation, checks outpatients, facilitates referrals, and performs clerical tasks.

ESSENTIAL JOB FUNCTIONS:

Clinic

• Provides the highest quality of Medical Assistant care according to clinic policies and culturally competent care consistent with the agency’s Guide to Service Excellence and Corporate Compliance Plan.
• Safeguards patients’ privacy rights and cooperates in the resolution of patient complaints.
• Interviews patient to obtain and record medical history using SOAP format in preparation for medical visits; obtains basic health information and relevant documents and records.
• Fills out forms for ancillary services or referrals as directed by a physician.
• Takes and records vital signs, recognizing abnormalities, and reporting them to nurses and providers.
• Performs basic nursing procedures such as injections (for immunization and tuberculosis skin test only), phlebotomy, and dressing changes; performs basic in-clinic lab tests and obtains/processes specimens for lab send-out
• Performs tests such as electrocardiogram, spirometry, audiometry, and Snellen test.
• Assists in optimizing patient flow.
• Performs sterilization, infection control and cleaning of clinic areas, and cleaning medical instruments/equipment.
• Maintains and orders clinic supplies, keeping examination rooms, and nursing areas well-stocked.
• Assists Medical Records performs interpretation duties, and performs Unit Clerk duties as required and/or as assigned
• Ensure the patient understands providers’ instructions, schedules future appointments including referrals, and collects co-pays.
• Enter data and retrieve reports from the CDMS system as needed.
• Conducts follow-up with the patient to assess whether or not providers’ instructions are being followed and develop action plans as needed to involve the patient in optimizing treatment
• Meets with provider staff to discuss elements of patient care and carries out orders as directed.

Technical/Ethical

• Adheres to policy and procedures within the unit.
• Ensures patient's rights to privacy, safety, and confidentiality.
• Attends appropriate in-service education courses for technical growth.

Leadership

• Attend all staff and component meetings, providing input as necessary; may participate in AHS subcommittees.
• Identifies problems in the work area and works with others to seek solutions.
• Demonstrates good communication skills with patients.
• Appropriately carries out AHS organizational goals.
• Participates in orientation and training for volunteers and new staff.

MINIMUM QUALIFICATIONS:

• The employee must be an experienced clinical Medical Assistant, having met the education and training requirements in the Medical Assistant field, and performing Medical Assistant duties with a high level of proficiency and culturally compassionate care
• Bilingual/bicultural in an Asian language required

PREFERRED QUALIFICATIONS:

• Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred.
• Medical Assistant certification preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Will be required to take the LCAP Medical Interpretation course and pass the MI exam within 12 months of employment
• CPR certification required

BENEFITS:
Medical, Dental, Vision premiums 100% paid by AHS
12 Vacation Days
12 Sick Days
11 Holidays and two Floating Holidays
3% 403B Employer Contributions and up to 2% Employee Match Contribution
Transportation Benefit Paid by AHS
FSA/Dependent Care Assistance
Long Term Disability