JOB SUMMARY

• Job Summary
  • Assist the Provider in the delivery of health care and patient care management by performing a variety of medically related tasks and office duties.
• Supervisory Responsibilities
  • None specified

REQUIREMENTS

• Qualifications
  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Certificates, Licenses, Registrations
  • CPR certification.
• Education and/or Experience
  • High school diploma or GED; one to two years of previous related experience in a clinical setting preferred as a CNA, PCA, or MA.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, must have finger dexterity, and talk and hear. The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Work Environment
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There is a risk of exposure to bloodborne pathogens. This job is performed indoors in a controlled environment where the noise level is usually moderate.

VALUES AND STANDARDS

• Teamwork
  • Works as a team member within QMG providing coordinated care by communicating professionally and positively, recognizing the value of others, demonstrating a positive attitude, speaking kindly, showing appreciation for others and supporting others’ contributions to achieve one collective goal.
• Integrity
  • Conducts ones’ self with the highest ethical standards by behaving professionally, ethically and morally, protecting patient confidentiality, providing a safe and respectful environment, accepting responsibility, demonstrating support of policies and applying judgement for each interaction.
• Excellence
  • Provides Stellar healthcare in a friendly and caring environment by providing input to improve processes and encourage synergy, endeavoring to make a difference in the lives of patients, providing the highest quality of care and taking action to achieve excellence.
• Customer Service
  • Serves others and patients with the utmost respect, dignity and compassion by recognizing that customers have choices, providing stellar customer service, demonstrating care through customer engagement, demonstrating ownership and responding to opportunities for service recovery.
• Leadership
  • Evolves to meet the changing needs of our community and organization by demonstrating leadership in providing healthcare, participating in community events, organizations and initiatives, acting on and monitoring new healthcare trends, supporting education for all team members’ professional growth and commits to improving the region’s health.
• Benevolence
  • Offers acts of kindness, is charitable and creates a goodwill in our workplace and community by leading as an example, providing ideas, aid and/or donations to our communities, volunteering, actively caring and supporting team members in need and identifying partners to help raise awareness about giving back to the community.

PRIMARY JOB DUTIES (under the direct supervision and responsibility of a physician):

• Escorts patients to proper room and prepare patient for exam. Take vital signs. Review medications, preferred pharmacy, family history, social history including tobacco use, and allergies. Documents thorough and objective patient information.

• Assist provider with office exams, diagnostic treatment and procedures. Under supervision of ordering provider, and after appropriate training and check off, administer medications, injections, as directed by provider.
• Make necessary outgoing calls for referral appointments, medication refills and other needs for patient care. Ensure that accurate information is obtained and communicated to Provider and licensed team members. Ensure that patients understand provider instructions regarding medications, treatment plan, diet, and procedures.
• Receives incoming calls. Checks electronic medical record In Basket, and voice mail throughout each day.
• Ensure ancillary tests, procedures, and/or surgeries are scheduled as ordered by the provider. Complete pre-certification form for surgeries and other required tests/procedures.
• Ensure test results and correspondence from other organizations is given to provider for review. Under the guidance of the provider notify patients of results by using patient portal, phone, or letter. Track ancillary tests by working the Work Queues. Follow up on the Overdue Folder and contact patients to reschedule tests as needed.
• Keep office area clean, orderly, well stocked, and monitor supplies for expiration date. Sterilize instruments and equipment. Assist in maintaining equipment, remove and tag broken equipment and notifies coordinator.

• Acts as a patient coach to patients including vulnerable patient populations by offering self-management support and care coordination.

• Cross train and covers co-workers hours and duties as needed.
• Other duties may be assigned.

DEPARTMENTAL/ORGANIZATIONAL GROWTH

• Demonstrates a willingness to assist others in meeting departmental or organizational objectives
• Contributes toward meeting departmental or organizational objectives
• Displays a willingness to accept added duties and responsibilities to help achieve departmental or organizational objectives
• Devotes the time and effort to support the growth of the department and organization
• Achieved the agreed upon individual objectives established for the departmental and organizational growth
  • Task: Work with your department leader to establish a minimum of two agreed upon measurable department al and organizational objectives for the evaluation.

By submitting this application, I attest that I meet the qualifications and am able to perform the essential functions of this position with or without reasonable accommodation.