Marketing Representative Job at Hollywood Casino Perryville
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK.:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer STARTING SALARY: Pay starting from $15.00 per hr
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Schedule 11am to 7pm Tuesday-Saturday, *Special promotions and events schedule will vary
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets guests actively engaged in gaming and assists team members in player identification.
- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
- Encourages guest visitation through written correspondence and telemarketing.
- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Attends and aids in the coordination of special events.
- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
- Assist with updating and creating new guest accounts, reprinting cards, and activating guest offers through new member activation or soft signups.
- Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
- Supporting omnichannel app activations, casino promotions and events.
- Assists and supports the Marketing Department with generating App activations for Barstool, Mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.
- Answer’s phone calls and proactively assists customers (internal and external) with their concerns.
- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.
- Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.
- Assists guests by directing them to appropriate areas and contact department for guest needs.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Perform other job-related duties as requested.
PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- Associate degree or bachelor’s degree from College or technical school with a focus on business administration, marketing, sales, communications, or equivalent is preferred.
- Minimum of one year experience in customer service-related field preferred.
- Ability to work in and adapt to a dynamic and frequently changing environment.
- Must possess excellent oral communication skills.
- Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
- Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- Proof of eligibility to work in the United States
- Must qualify for licensing with the Maryland Gaming Board
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
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