Mailroom Assistant Job at Panda Restaurant Group
At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.
Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.
Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.
Summary of Job Scope and Expectations:
The Mailroom Assistant (NSK & Mail) is responsible for meeting the company’s mail needs by receiving all incoming packages, notifying recipients, and distributing the mail. This position coordinates company vehicle rentals. The Mailroom Assistant coordinates with other departments to prepare new store kits and packages them for delivery to the stores.
Essential functions:
The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.
Descriptions
- Responsible for meeting the company’s mail needs by receiving and sorting all incoming mail/packages, notifying recipients, and distributing them accurately and on a timely basis.
- Coordinates company vehicle rentals, booking car requests, checking cars in and out, and reporting any maintenance needs to the maintenance team. Follows up with associates regarding any incidents such as violation tickets and damages.
- Packs the New Store Kits, arranges for pickup, ensures on-time preparation with accuracy, and coordinates with other departments for any special items and accommodations. Keeps records for NSK, including serial numbers for equipment as needed.
- Supports maintenance for mailroom-related equipment, including postage machine, check sealer, and folding machine.
- Prints and distributes checks as needed, serving as back-up for other Mailroom Assistant. Ensures checks are processed accurately and distributed on a timely basis.
- Supports archiving document tasks and empties shredding bins as needed.
- Serves as a back-up for other Mailroom members for FedEx-related operations, including ordering supplies, coordinating special shipping, and processing invoices.
- Provides customer service in-person and through phone calls and emails to Operations and to SC associates related to the mailroom and warehouse in a timely and courteous manner.
JOB REQUIREMENTS:
- High school diploma required; college degree preferred
- Some relevant work experience required
- Valid California driver’s license required
- Successful completion of annual store training
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to demonstrate and teach Panda’s Mission, Values, and Culture
- Knowledge of mailroom function
- Knowledge of various mail and courier services (FedEx, USPS, etc.)
- Basic analysis skills
- Computer/technical skills and proficiency in Microsoft Office Suite
- Customer service and interpersonal skills
- Communication (oral and written) and listening skills
- Time management, organization, and prioritization skills
- Ability to meet deadlines, follow directions, pay attention to details, and multi-task
- Ability to work positively with other departments and Operations (“win/win”)
- Ability to identify problems and issues and demonstrate proactive behavior
- Ability to participate in projects
- Actively participates in sharing before a group
- Ability to embrace change and continuous learning
COMPETENCIES:
The following are Panda Leadership Competencies for Associates::
- Self knowledge
- Customer Focus
- Interpersonal Savvy
- Drive for Results
- Career Ambition
- Integrity and Trust
SUCCESS MEASURES:
- Contribute to building and sustaining the Panda mission and culture
- Complete all assigned work accurately and on time
- Positive feedback on customer service provided
- Ensures mail is received and distributed on an accurate and timely basis
- Effectively coordinates new store kits to meet Operations needs
- Effectively coordinates company vehicle rentals
POTENTIAL CAREER PROGRESSION:
The following job titles or job categories are examples of potential career opportunities and are not intended as a guarantee of promotion. These career paths can change at any time.
- Mailroom Associate
WORK ENVIRONMENT:
Office conditions; exposure to warehouse environment; ability to lift up to 50 lbs. and to drive a vehicle.
Panda Restaurant Group’s culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principles of The Seven Habits of Highly Effective People, by Stephen Covey.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer.
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