Summary:
Under the limited supervision of the CLO and SVP, Residential Lending, the incumbent is primarily responsible for the operations and oversight of the loan servicing department. This includes, but is not limited to, continuously reviewing and updating processes and procedures to gain efficiencies and ensure accuracy; accountability of the department team members and ensuring all staff is properly trained and has the tools required; booking loans on the core system and reviewing for accuracy, preparation of all required weekly, monthly, quarterly and annual reports; preparing initial escrow disclosures; conducting and monitoring annual escrow analysis with timely and accurate escrow disbursements; completes the functions necessary for preparing files for performing post-closing review on all real estate loans; accurate and timely insurance monitoring, tracking and follow up; payment and payoff processing is also required. The position requires extensive knowledge of Real Estate documentation, banking system aptitude, as well as insurance and property tax requirements. Incumbent must be a team-oriented motivator that is detailed oriented with a strong work ethic and extremely organized.
Representative Duties:

• Responsible for accurate review of all loan files post-closing for quality control to ensure proper documentation and execution.
• Responsible for loan booking, welcome letters and initial escrow statements.
• Responsible for the accuracy and timely disbursement of all escrows and annual escrow analysis.
• Responsible for the accuracy and timely receipt of all insurance policies relating to loans.
• Responsible for the accurate permanent assembly of loan files.
• Responsible for timely follow-up of post-closing documents such as corrections, missing documentation, cancellation of mortgage liens, recorded mortgages and title policies.
• Must be prepared to investigate and remedy any problems with loan files expediently.
• Assist with loan payment and payoff processing.
• Assist customer with investigation or routine questions as they arise.
• Must be knowledgeable of all computer systems and software within the department. Knowledge of Fiserv DNA preferred.
• Must have familiarity with all policies, procedures, products and documentation requirements relating to real estate lending.
• Must be familiar with and adhere to all consumer compliance regulations as well as the Bank's Customer Identification Procedures and Bank Secrecy Policy.
• Perform other duties as required for the efficient functioning of the department.

Job Type: Full-time

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