The deadline to apply for this opportunity is February 7, 2023. This position will be based at our West Knoxville Branch.
Role: Responsible for overseeing the GAP program for direct and indirect loans. Ensures timely entry of contracts, correction of errors, and filing of claims. Serves as the primary point of contact and vendor liaison.
Essential Functions and Responsibilities:

• Receives and processes member financial transactions including payoffs, loan payments, and GAP payments
• Reviews and verifies the accuracy of all GAP contracts. Works with loan officers to documentation is complete and accurate. Reviews and processes GAP fees and ensures accuracy in the GAP and warranty GLs.
• Processes GAP claims, cancellations, and refunds. Ensures compliance with Servicemembers Civil Relief Act (SCRA). Serves as the liaison between front office and members regarding GAP inquires.
• Serves as the vendor liaison. Generates letters of guarantee for total losses and works directly with the insurance companies to assist with account payoffs. Monitors daily/weekly reports for consumer loan accuracy. Assists with corrections as needed.
• Performs other job related duties as assigned.

Experience: One or more years of experience in a financial institution is required. One or more years of loan servicing or lending experience in a financial institution is preferred.
Education: A high school diploma or GED is required.
Other skills required:

• Ability to analyze various data points and systems
• Ability to balance workload, prioritize, multi-task throughout the workday
• Strong computer skills with the ability to utilize various applications
• Excellent written and verbal communications skills
• Proficiency in Google Workspace and Microsoft Office

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

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