PURPOSE:

• Responsible for Retail Store operation in the absence of the Assistant Manager or Manager.
• To sell merchandise offered by the Goodwill Store to individuals through the use of display techniques, knowledge of the quality, characteristics, and merit of the merchandise, and approved sales techniques.

ESSENTIAL FUNCTIONS:

• Must be at the work site, when the Assistant Manager or Manager is not working. This is not an option. The Lead worker should not be working at the same time as another supervisor after they are trained.
• Provide instruction and advice to other Associates when performing regular duties.
• Displays merchandise in the correct manner.
• Ability to distinguish colors, in order to assist customers in coordinating merchandise, and to arrange displays.
• Help customer make selections of desired merchandise.
• Make customers aware of reasons to buy items such as; quality, style, usefulness and condition.
• Prepares merchandise for proper stock rotation.
• Maintains store; cleanliness, neatness, orderliness, proper display, safe conditions for customers and staff and performing proper fire safety procedures.
• Assists management with the training of helpers/trainees.
• Operates cash register properly.
• Prepares required daily sales reports.
• Makes daily bank deposits.
• Other related duties as directed by the Assistant Manager and Manager.

DUTIES AND RESPONSIBILITIES:

• Follows the policies and procedures and special instructions set down by the President and C.E.O. of Goodwill Industries, Vice President of Retail Operations, Senior Sales Manager, and Store Manager/Assistant Store Manager.
• Investigates and reports unsatisfactory conditions in the store to the Assistant Manager/Manager and/or Senior Sales Manager and/or Director of Retail Operations. Being sure to follow the chain of command.

RELATIONS:

• Works under the direct supervision of the Store Manager/Assistant Manager.
  • With the Sales Management Department:
    • Follows instructions, both verbal and written.
    • Seeks guidance when needed.
    • Keeps Store Manager/Assistant Manager informed of significant events and trends concerning the Sales Clerks job activities.
  • With the Store Manager:
    • Follows instructions, both verbal and written.
    • Keeps Store Manager/Assistant Store Manager informed about any problems and suggestions concerning the store.
    • Keeps Store Manager/Assistant Manager informed about events and trends concerning the Sales Clerks job activities.
    • Assists the Store Manager in all aspects of operating the Goodwill Store properly.
• Also works under the direct and/or indirect supervision of the Senior Sales Manager, President and C.E.O. of Goodwill Industries and/or the Director of Retail Operations.
• Assists Store Manager/Assistant Manager in directing and instructing helper/trainees to sell and display merchandise, and to perform normal duties of a Goodwill Industries Sales Associate.
  • With Helper/Trainee:
    • Stresses the importance of proper conduct and appearance when exposed to the public.

STANDARDS FOR MEASURING PERFORMANCE:

• Sales achievements on a daily and weekly basis.
• The manner in which the individual performs the duties of a Goodwill Industries Lead Sales Clerk.
• The level and awareness of the needs and the problems of the store and the ability to communicate those factors to the Store Manager /Assistant Manager, Senior Sales Manager, and/or Director of Retail Operations.
• The ability to meet deadlines.
• The manner in which the individual responds to special requests of the Store Manager/Assistant Manager, Senior Sales Manager, Director of Retail Operations or President and C.E.O. of Goodwill Industries.
• The level of self-motivation and enthusiasm demonstrated by the Lead Sales Clerk.
• The manner in which the individual reflects his/her overall personal appearance both in following of the Goodwill dress code and personnel hygiene.
• Degree to which standards are reached.
• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which ones conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management.

QUALIFICATIONS:

• High school graduate or equivalent preferred, but on-the-job training is provided.
• Must have good work habits, such as acceptable attitude and punctuality
• Must respond appropriately to supervision.
• Understanding of how to approach a customer, ability to demonstrate merchandise to shoppers, basic knowledge of household goods, merit, purpose, awareness of the community and the buying habits of residents.