Company Vision:
Kyla helps people live healthier, longer.
Company Description:
Kyla Software brings together AI, doctors, medical centers, and cutting-edge medicine to deliver perfect primary care experience to maximize our user's lifespan. Want to work with highly talented people on the world's biggest problem? Join us.
What we look for in a candidate:

• Passionate about building the future of healthcare

• Exceptional ability to solve problems

• Extreme work ethic

• Communications skills

• Time management & organizational skills

Job Summary:
The Kyla team responded to the COVID-19 pandemic by creating an end-to-end solution for businesses, allowing them to open and stay open. Onsite testing, contact tracing, symptom monitoring, and back-to-work physician clearance are all delivered to employees and businesses. In this role, you will ensure client satisfaction by triaging, troubleshooting, and resolving technical customer issues as they relate to our in-house application: Kyla.
Responsibilities:

• Provide written and verbal technical customer support through Kyla Application

• Enable client success by providing timely and accurate responses

• Research and document resolutions to any solved issue

• Be the voice of the customer - proactively identify & troubleshoot technical issues that may interfere with client engagement on the Kyla Applications

• Other duties as assigned

Kyla powered by Action Urgent Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:

• Proper PPE will be provided.

Ability to commute/relocate:

• San Jose, CA 95121: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 2 years (Required)
• Technical support: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: One location

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Work Location: In person

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