We are seeking a Senior Knowledge Management Specialist to join our Defense Healthcare Management Systems Modernization (DHMSM) program office.

Successful Candidate will:

• Create, manage, improve, and share knowledge management project artifacts, records, and best practices to ensure that internal staff and stakeholders have all the knowledge and resources available to support the mission.
• For the internal customer base, leverage the DHMSM platform tools (SharePoint, JKO, and MilSuite) to ensure that essential knowledge transfer and information is provided to all necessary support staff.
• For the external customer base, leverage ServiceNow to navigate the governance process of ensuring that knowledge management artifacts are provided appropriately.
• Configure knowledge workflows within ServiceNow to manage the knowledge base and play a critical role in the improvement of the knowledge management processes.
• Identify areas where a knowledge management resource would create efficiencies and develop those artifacts for use while ensuring that appropriate governance process are followed.
• Edit newly submitted and existing knowledge base content for quality and effectiveness.
• Actively manage feedback and curation of published information and support the development and management of documentation and other knowledge resources.
• Collaborate with team members to ensure consistent use of terminology across knowledge resources.
• Support strategic planning activities for efficient task and resource allocation for knowledge management team.
• Create, analyze, and report on metrics to measure the usage, adoption, and success of knowledge resources.

Requirements Include:

• Requires a Bachelor's degree
• 5+ years of knowledge base management experience and proven excellence authoring and editing in a technical environment.
• Working knowledge of HTML
• Proactive and engaged
• Ability to multi-task and respond to multiple requests/tasks in a timely manner
• Ability to undergo a background investigation that requires U.S. citizenship

Job Type: Full-time

Pay: $50,234.59 - $165,992.85 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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