Maintains, analyzes, troubleshoots, and repairs networking, computer systems/peripherals, telcom and cellular devices. Documents, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Utilizes experience and judgment to plan and accomplish goals with supervision.

• Provides second level support for complex technical issues.
• Administers Service Desk work orders for quality assurance.
• Leads projects to successful completion.
• Provide exemplary guest service to internal and external guests.
• Responds to phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software.
• Determines the true nature and scope of an issue utilizing established troubleshooting procedures.
• Provide support and training to users within established guidelines.
• Collaborates with IT team members to insure efficient operation of Seminole Gaming technology.
• Follows established Work Flow processes for Service Desk, task assignments and escalations.
• Completes assignments within established SLA’s and project deadlines.
• Communicates system issues and incidents to impacted parties as instructed by task leads/department head.
• Performs and documents duties according to established operational policies and procedures (SOP).
• Adheres to defined SOPs, departmental, property and organizational policies.
• Must be available to work different shifts including nights, weekends and holidays.
• Other duties as assigned.

QUALIFICATIONS:

• Minimum 2 years in a technical support role and an associate's degree in Information Technology or equivalent.
• Technical Certification preferred.
• Professional written and verbal communications skills.
• Friendly and service-oriented.
• Able to work any shift.
• Able to work in isolation for a full shift.
• Current Driver’s License and reliable transportation.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

*

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: One location

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