Summary of duties and responsibilities:

Enriching lives through investment and service is the mission at the core of everything we do at Holladay. The IT Systems Analyst supports this mission by creating positive IT support experiences for Holladay associates and tenants. The ideal candidate is the first line of support for incidents and service requests related to IT systems. This position works with the Holladay Properties IT team to execute best practices and implement new technologies as befit the business.

Essential Duties and Responsibilities include but are not limited to the following:

• Support of a multi-tenant Microsoft 365 environment

• Perform MAC (Moves Adds Changes) of hardware and software

• Work with end users, vendors, and other stakeholders to resolve issues

• Create documentation and SOP (Standard Operating Procedures)

• Monitor access controls, data backups, endpoint management, and firewalls

• Train associates on new technologies

• Support of a cloud hosted VOIP solution and mobile phones

• Performs other related duties and assignments as required

Qualifications:

• High school diploma; Associates or Bachelors degree preferred.

• Comp TIA A+, Network+, Security+ certification helpful

• 2-4 years of experience providing solid knowledge of general PC and network support.

• Ability to assess, react, and solve problems as quickly as possible.

• Experience should include recent experience with:

• Microsoft 365 technologies, especially SharePoint, OneDrive, and Teams.

• Other Microsoft technologies including Windows 10, MS Office, and Windows Server

• Basic network troubleshooting

• Endpoint management systems and techniques such as RMM, MDM, endpoint automation/orchestration, PowerShell.

Holladay Mission and Values: All associates are expected to live Holladays Mission and Values in their everyday interactions with each other, external clients, and stakeholders as defined below:

• Mission: Enriching lives through investment and service
• ENRICH Values:
  • Entrepreneurial We are empowered to dream and take risks, to challenge conventional wisdom and demand continuous improvement, to innovate, create, and inspire change.
  • Nurture We encourage and support the growth and development of each other, our clients, and our communities.
  • Respect - We recognize and acknowledge the inherent value of others.
  • Integrity We do the right thing. We exhibit a consistently high moral compass.
  • Community We are a family. We have fun, serve others, and freely give of our resources. We recognize our responsibility to make our communities and world a better place.
  • Health - We support the physical, financial, and professional health and well-being of each other and those we serve.

Position Competencies:

• Attention to Detail: Able to zoom in to detail quickly and accurately; checks information, picks up inconsistencies and mistakes; can make detailed comparisons between similar sources

• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted of blocked; is a settling influence in a crisis

• Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgement; most solutions and suggestions turn out be correct and accurate when judged over time; sought out by others for advice and solutions

• Effective Communications: Is able to clearly and succinctly communicate in a variety of settings and styles; can get messages across that have the desired effect

• Initiative: Identifies ways to improve processes/situations; takes responsibility for improvements or solving problems; sets own standards above prevailing standards; shows dissatisfaction with substandard or ineffective activities

Compensation:

The IT Systems Analyst compensation will be based on experience and qualifications. This range is subject to local, state, and regional dynamics and maybe adjusted up or down depending on market conditions.

Physical Demands:

• Work in an office environment, requires lifting up to 30 lbs., crawling under desks, requires travel to off-site locations.

• Individual may be required to work nights or weekends to do routine maintenance on employee computers or servers requiring after hour work.

Supervisory Responsibility:

• This position does not have any supervisory responsibility

Promotional Opportunity:

Associates with more than twelve (12) months of service may request consideration to transfer to other jobs as vacancies become available and will be considered along with other applicants. To be considered, Associates must have a satisfactory performance record and have no disciplinary actions during the last twelve (12) months. Management retains the discretion to make exceptions to the policy.

This description is not all inclusive and duties may vary.