Title: IT Systems Administrator

Location: Plano, Texas

About this opportunity

At DZS we're creating a world class experience for our customers and employees. As the IT Systems Administrator, you will oversee the day-to-day operations a global, hybrid Microsoft Active Directory Forest for a high-tech manufacturing company including but not limited to the support of servers, laptops, desktops, workstations, scanners, barcoding and label printing equipment and their interaction with a cloud-based enterprise identity management systems and enterprise applications. This will provide you with a great opportunity to learn and work with various technologies with high visibility to the manufacturing operations of the business.

What you will do

• Support Active Directory footprint including DNS, Azure Active Directory, Group Policy Objects, etc.
• Implement and domain trusts and DNS forwarding for acquired or divested businesses
• Help determine tools, tactics, and procedures to manage and monitor AD/Azure infrastructure
• Recommend and implement standards that ensure adherence to security policies and procedures
• Facilitate the deployment or removal of software and implement security measures via group policy
• Develop and support standard operating procedures to simplify and streamline IT processes
• Identify, analyze, and report resource constraints within Azure/O365/AD environment to ensure system availability and continuity
• Troubleshoot, diagnose, investigate, and resolve infrastructure issues and provide root cause analysis
• Experience with email administration (e.g. mailbox add/move/change, forwarding, relays, distribution lists, shared inboxes, discovery, tracing, secure email gateways)
• Experience with backup and recovery for O365 applications and data
• Ensure 24x7 availability of services through proactive measures and monitoring
• Provide support of Windows 10 and O365 for end-users and manufacturing systems
• Support imaging and deployment of PCs and Workstations for end users and shop floor systems
• Occasionally support network engineering in managing firewalls, switches, wireless access points, etc.
• Document and gather evidence in support of ISO 27001, SOC 2, and other audits
• Quickly respond to requests, incidents and changes logged in global ServiceDesk system
• Execute and provide feedback for operational policies, procedures, processes, and standards
• Lead and manage projects related to servers and end computing devices
• Ensure 100% user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
• Ensure all operational processes are clearly documented and maintained
• Participate in support of global service desk issues when necessary

What you will bring

• 5+ years of experience in information technology
• 3+ years of experience in a manufacturing environment
• Must have experience with desktop technologies
• Must have experience with Microsoft and Linux operating systems
• Must have experience with bar-coding, label-printing and other wireless shop floor technologies
• Must have experience with printer and print server administration
• Must have experience with Windows PC and server patching (WSUS/Intune/SCCM)
• Must have experience with Microsoft Active Directory user + group management
• Must have experience with virtualization technologies including Vmware/Hyper-V/KVM
• Must have experience with Active Directory domain administration
• Must have experience with security email gateways like Mimecast or Proofpoint
• Prefer certifications in MCSE or O365
• Strong knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
• Experience with ITIL based concepts including request, incident and change management
• Familiarity with Cloud-based ServiceDesks like ServiceNow, Zendesk, Freshworks desirable
• Demonstrated excellence in customer service and customer focus

Why Join DZS?

DZS (Nasdaq:DZSI) is headquartered in Plano, Texas and is an leader in broadband connectivity, mobile and option edge and software solutions that support the once-in-a-lifetime broadband upgrade cycle. Driven by megatrends like the Metaverse, high-definition video, gaming, AI and the unprecedented demand for fiber connectivity, DZS enables Service Providers around the world to deliver best-in-class Customer Experience while future-proofing their networks.

Our platforms and software portfolio fueled DZS for a transformational 2021, and we are committed to the relentless pursuit of amazing things in 2022. As a member of the DZS team, you will be encouraged to achieve the extraordinary and continuously challenge traditional ways of doing things. Our leadership team is dedicated and focused on People, Innovation, Growth and Operational Excellence. We are always looking for top talent to join our team! Is that you?

What happens once you apply? Your resume will be reviewed against the requirements listed and if a match is made, a member of our team will reach out to you directly. Hiring top talent is our top priority and we are thrilled that you chose us.

The health and safety and well-being of our employees is our priority. Successful applicants are requested to self-certify vaccination status prior to employment. Compliance with government and customers’ requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.

DZS team members enjoy a comprehensive benefits package including medical, dental, vision, and life insurance; company-matching 401k contributions; flexible spending accounts; paid vacation, holiday, and volunteer time; an employee assistance program; and continuing professional development.

DZS is committed to a diverse and inclusive workplace. DZS is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please let us know during your application process.