IT Support Specialist - Lacey Onsite Job at Harbor Wholesale Foods
Harbor Wholesale Foods Lacey, WA 98516
Monday - Thursday 3:00PM - 1:30AM Fri/Sat/Sunday Off
Compensation $22-24/hr with per diem and OT as applicable. Every 5th weekend on call, per diem and time paid.
Benefits Summary: Harbor offers a full line of benefits including medical, dental, vision, life and disability insurance; 401k retirement program with company match; vacation and holidays, and some great Harbor perks.
Training will be on dayshift for 2-3 weeks. This position requires direct technical experience in IT Support and Help Desk including both software and hardware issues for a large office with multi-location users. This person will have experience in providing excellent customer service and train users on system equipment and software as well as maintain and ready equipment for daily use. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands -on help at the desktop level.
ESSENTIAL JOB FUNCTIONS
- Be responsive and proactive. Show rapid response to all issues as well as follow through until it has resolution. Reply to voicemails, emails and any other communication received within 24 hours, even though an answer is pending, or task being completed to let the user know so they are informed.
- Provide phone support to customers calling the Support Desk.
- Available after-hours by phone during on-call periods
- Field incoming help requests from end users via telephone, in-person, and work orders in a courteous manner. Ensure that all system users are cared for as problems arise. Find solutions and implement.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution. Ensure that internal and external customers are satisfied with the solutions.
- Test fixes to ensure problem has been adequately resolved.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate team.
- T rain customers in use of new devices over the phone, walk field sales reps through all their devices for both hardware and software used in the entire Pacific Northwest region.
- Responsible for all IT related paperwork and documentation including, but not limited to, contracts, purchase orders and agreements.
- Keep all hard- and software maintenance agreements up to date.
- Maintain inventory of all required IT equipment.
- Able to take initiative - Bring it to the team leader's attention if you see something that could turn into a problem or a better way to fix something
EDUCATION AND EXPERIENCE
- High School diploma or equivalent.
- Knowledge of basic computer hardware systems and office functionalities/interface within a corporate or large, fast-paced office infrastructure.
- Microsoft business applications such as Office 365, Advanced Excel, Word, PowerPoint, etc.
- Exceptional written and oral communication skills with exceptional focus on rapport-building, listening, and questioning skills.
- Good understanding of the organization 's goals and objectives.
- Strong documentation skills.
- Fluency in the English language both written and spoken.
- Able to travel including overnight stays.
- Able to cover other shifts when others are absent.
- Must have a valid driver's license and driving record.
- Physically must be able to complete the daily work as assigned.
To promote to a Support Specialist II:
Have A+ Certification
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.