AgReserves, Inc is seeking a customer-oriented IT Support Manager to join the Corporate IT team. This IT Manager is responsible for resolving end user systems support issues related to their computing and application needs. This position will succeed by delivering professional, courteous support to ensure employees can perform their jobs efficiently and effectively.

Responsibilities:

• Actively train, develop, and coach local and remote Systems Administrator(s) to continuously improve team knowledge, productivity, and effectiveness on relevant technology.
• Establish strong working relationships and partner with Product Managers as well as other IT teams and management on troubleshooting, implementing best practices, and improving systems.
• Work closely with other division’s Systems Administrators and IT Managers to architect efficient usage of network for backup solutions.
• Provide IT support to HQ employees, Executive and Senior Leaders, as well as the administrative staff.
• Assess and ensure C-level and other senior management personnel have been provided the right training and support for their technical needs.
• Deliver on-time support using support desk, phone calls, and personal visits and responds promptly and courteously to requests, calls, emails, and other electronic communications.
• Oversee the delivery of hardware such as workstations, laptops, mobile devices, and software on these systems for the HDQ employees.
• Provide support for users computing needs including printing, security access badges, guest wireless access, standard computing equipment, mobile and other equipment.
• Provide resolutions for tickets which have escalated through the support systems.
• Properly documents and maintains services requests.
• Ensure end users understand how to use support systems efficiently and submit tickets properly.
• Analyze performance of support activities and documented resolutions to identify problem areas.
• Coordinate, verify, and validate vendor activities.
• Contribute to and act as a team/product lead on a variety of projects.

Qualifications:

• Bachelor’s degree in Information Systems or equivalent work experience. Advanced degree preferred.
• Certifications and/or demonstrated proactive efforts of continued education in IT.
• 10+ years experience in IT systems administration, networking, application support, or product management with previous supervisory experience.
• Experience with Enterprise Level Applications including LOB and SAAS.
• Advance knowledge in at least 3 of the following: in O365, Windows OS, IT Asset Management, endpoint mgmt, mobile device management, technical onboarding, equipment inventory management, and miscellaneous technical training.
• Strong demonstrated interpersonal and communication skills with ability to effectively communicate concepts, using verbal and written skills to technical and non-technical colleagues.
• Strong leadership skills and the ability to influence without authority.
• Skilled at troubleshooting, following through on issues/tasks, research/analysis and systems implementation.
• Able to work overtime and after-hours to meet deadlines, and travel to various office locations, as needed.
• Occasional lifting and moving of computer hardware devices, doors, desks, and other office furniture including lifting 50lbs regularly.

AgReserves, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender, identity or expression, or any other characteristic protected by federal, state or local laws. Qualified applicants must be legally and lawfully authorized to be employed and work in the United States without current or future visa sponsorship - AgReserves, Inc is not sponsoring visas at this time.

Job Type: Full-time

Pay: $91,000.00 - $113,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Work Location: One location

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