IT Support Level I Job at Vendr
About Vendr
Vendr is forever changing how companies buy and renew SaaS. With over $2 billion in SaaS purchases across 2,300+ suppliers, the Vendr SaaS buying platform enables the world's fastest-growing companies to purchase SaaS, without friction and at a fair price. Headquartered in Boston with a second location in Charleston and over 340+ employees, we are building a team that can take us to the future state of frictionless buying. Some customers include HubSpot, The Washington Post, and DraftKings.
The Vendr culture is one where kindness, teamwork, mutual support, and bold initiative are encouraged. Read more about our values.
In June 2022, we raised $150M in Series B funding at a $1B valuation, co-led by Craft Ventures and SoftBank with return investments from Tiger Global, Sound Ventures (Ashton Kutcher & Guy Oseary), Y Combinator, and others.
Since 2018, we have:
- Managed $2 Billion+ in software spend
- Saved $304M+ for our customers
- Given our customers thousands of hours back to focus on the important parts of their job
And we're just getting started. This is your chance to join as we enter hyper-growth and make a massive impact, forever changing the way people buy and sell B2B SaaS.
Reporting to the IT Manager, we are seeking a full-time Information Technology (IT) Level 1 to help contribute, maintain, and support the Information Technology team. As a member of the IT Department, you will be a technical hands-on contributor to day-to-day operations, who possesses a lean forward mentality, and an eagerness to solve complex IT issues. You should possess an eagerness and motivation to learn diverse IT concepts, and a foundational understanding of IT frameworks and industry best practices, while demonstrating sound business acumen.
Location
Based in Boston, MA expected to be hybrid with support for the Boston office 3-4 days per week.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
- Diagnose, research and resolve Level 1 technical hardware (95% Mac) and software (Google, Okta, Kandji, etc) issues.
- PC troubleshooting experience: 1-2 years
- Resolve, track and document progress on all issues in Jira
- Creation of documentation for employees to use and for internal IT team reference in Confluence
- Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
- Direct unresolved issues to the next level of support personnel.
- Manage application access requests to various systems
- Work with vendors and internal stakeholders to ensure accurate, effective training content.
Required Qualifications
- Excellent written and verbal communication skills
- 2+ years of experience of Help Desk /IT Support
- 0-2 years of customer service, call center and/or technical support experience
- Demonstrated ability to solve problems to resolution
- Ability to effectively prioritize and multi-task in a fast paced environment
- Strong familiarity and basic troubleshooting with Apple products
- Must be a self starter
- Must be curious and willing to learn and find answers
Technologies
Ideally you will have experience in the following IT technologies:
- MacOS
- Google Workspace
- Okta
- Kandji/ MDM Solutions
- Zoom
- Microsoft
- Atlassian
- Email Security tooling
- Atlassian (Jira & Confluence)
- IT Ticketing systems
#LI-SR1
Why Vendr
- We're rapidly growing, (2-3x growth YoY in ARR, 2x headcount growth YoY)
- We're a disruptor, we're changing the way saas is purchased and managed
- We have the right value proposition at this time, (we save companies time and money and help them grow efficiently)
- We're a startup with durable growth, (25M+ ARR, 530+ active customers, financially backed with our recent Series B raise)
- We have great people and a strong culture, (check out our values here)
- Competitive pay & benefits **applicable to U.S. employees, ask our team for details on our International benefits**
- Medical, Dental, Vision with company paid premiums
- HSA contribution
- Flexible/unlimited PTO
- 12 paid company holidays in addition to PTO
- 4% 401k matching
- WFH stipend
- Education & wellness reimbursement
- All Mac environment
Vendr is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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