STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a IT Support for a contract opportunity with one of our largest clients!

Job Title: IT Support
Location(s): Bloomfield, CT
Role Type: W2 ONLY, NO C2C
Contract Length: 12 months with the potential for extension/conversion.
Pay: $25/hr

Job Description/Responsibilities:

• Contributes to the IT Support job family in a support capacity.
• Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
• Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
• Records inquiries, repair and service requests, resolves, or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
• Escalates to or consults with senior staff when solution is unclear.
• Reports problems with procedures and makes suggestions for improvements.
• Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
• Works under own initiative, prioritizes own work, and meets agreed timescales.
• Work is subject to frequent review by more experienced professionals in IT Customer Support.

Required Qualifications/Experiences:

• Microsoft operating systems and Microsoft Office.
• Apple hardware and operating systems.
• Networking switches and data networks.
• IP telecommunications systems.
• Audio Visual Systems.
• Capability to analyze problems and use sound judgement for determining solutions.
• Ability to clearly communicate with customers and other IT staff.
• At least 1 Year PC/LAN technical or equivalent experience preferred.
• Aptitude for providing strong customer service through interactions and communications, verbally and written.
• A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
• Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.
• Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.

Education/Certifications:

• Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
• A+ certification or equivalent combination of education, training, and experience.

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Vacation Package
• Life & Disability Insurance Plans
• Flexible Spending Accounts
• Tuition Reimbursement

Job Type: Contract

Pay: $25.00 per hour

Work Location: One location

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