Title: IT Infrastructure Assistant Supervisor

Location: Cedar Knolls, NJ (On-site)

Status: Full Time (40 hours), Non-exempt

Salary Range: $60,000-$80,000 annually + Overtime

Benefits:

We offer a competitive salary package, commensurate with experience, Comprehensive Health Benefits (medical, dental, vision), PTO including vacation, sick, and other forms of PTO, Retirement benefits, 457b option, Tuition Reimbursement/paid training, FSA, Life insurance (waiting periods may apply).

Job Description Scope:

Our candidate of choice will be responsible for providing support for SMCMUA’s information technology (IT) and operational technology (OT) and associated infrastructure including local and wide area networks, industrial control systems, automated meter reading, internet and radio-based communications, telecommunications, surveillance, and related systems.

Key Responsibilities:

1. Acquire broad knowledge by developing skills in SMCMUA hardware and software of local and wide area networks, industrial control systems, automated meter reading, internet and radio-based communications, telecommunications, surveillance, and related systems.

2. Apply standard techniques, procedures, and criteria to perform assigned tasks as part of a broader assignment; including intermediate-level abilities to detect, isolate, and resolve automation and communication system problems.

3. Assist with server maintenance, repairs, and general upkeep.

4. Assist with radio-based communication, industrial control systems, and field applications related to industrial control systems.

5. Inventory management and control via spreadsheets and databases.

6. Process, prioritize, and manage IT tickets.

7. Daily technical support, troubleshooting, and preventative maintenance on all SMCMUA-issued devices.

8. Installation of software applications.

9. Installation of hardware devices such as desktop PCs, printers, smartphones, cameras, radio transmitters, instrumentation, control systems, and communication systems.

10. Performs administrative tasks for the IT Division such as billing, purchases, and requisitions.

11. Coordinate information technology and operations technology infrastructure-related tasks with SMCMUA staff.

Qualifications:

EDUCATION & EXPERIENCE

• A.S or B.S. degree in an IT-related field and/or combination of other training, education, and experience preferred.
• Approximately two (2) years of related experience.

SKILLS & COMPETENCIES

• Intermediate level of proficiency in network diagrams.
• Experience with multiple operating systems including Microsoft, iOS, Android, etc.
• Excellent organizational skills with high attention to detail.
• Intermediate level of proficiency in Microsoft Office, must have Excel spreadsheets experience, and SharePoint experience.
• Intermediate electrical skills such as running cables, checking for power, etc.
• Excellent comprehension, written, and oral communication skills.
• Must be proactive, strategic, and detail-oriented with demonstrated ability to take initiative with minimal supervision and utilize strong interpersonal skills.
• Working harmoniously with co-workers, supervisors, managers, and the public.
• Maintain an understanding and satisfactory compliance with the SMCMUA policies, procedures, practices, processes, and essential functions required for the position.

Company Description:

In 1977, the Governing Bodies of Morristown, Morris Township, Morris Plains, and Hanover Township (the Creating Municipalities) passed parallel ordinances creating The Southeast Morris County Municipal Utilities Authority (SMCMUA). SMCMUA provides high-quality drinking water to customers in Morristown, Morris Township, Morris Plains, and Hanover Township with some service in Mendham Township and Harding Township, and to certain customers and municipalities outside its District in Morris County, New Jersey. On a typical day, about 100,000 people rely on SMCMUA's commitment to high quality for their drinking water needs.

Equal Opportunity/Affirmative Action:

SMCMUA prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, pregnancy, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, and disability.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cedar Knolls, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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