IT Help Desk Technician - Level 1 Job at Nursery Supplies
Nursery Supplies, Inc. provides the horticulture industry with innovative eco-friendly products of the highest quality, large selections, a wide distribution network and unsurpassed customer service. We are dedicated to partnering with our customers to help them grow their business by continually investing in product innovation and ecologically responsible practices.
Help Desk Technician
Seeking motivated problem-solver with a knack for computer systems to assist supporting 200+ users in multiple locations. Must be proficient at communicating with end users and other IT staff, following established policies and procedures as well as the ability to identify support trends and recommend enhancements.
Job Description:
Please Note :
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Help Desk Technician
Seeking motivated problem-solver with a knack for computer systems to assist supporting 200+ users in multiple locations. Must be proficient at communicating with end users and other IT staff, following established policies and procedures as well as the ability to identify support trends and recommend enhancements.
Job Description:
- Assisting in providing Level I support for on-site users and remote workforce.
- Use service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
- Perform hands-on fixes remotely or in person, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Install anti-virus software and ensure virus definitions are up-to-date.
- Perform preventative maintenance, including checking and cleaning of servers, end user devices, and other IT equip.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow ups with end user and team members as required.
- Develop help sheets and FAQ lists for end users.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Alert management to emerging trends in incidents.
- Assist in software releases and roll-outs according to Change Management best practices.
- Adhere to site audit responsibility policies and procedures
- Knowledge of advanced computer hardware, including desktops, laptops, smartphones, networking equipment and server hardware
- Experience with Microsoft Operating Systems
- Application support experience with Microsoft Office and other Business applications.
- Working knowledge of a range of software and hardware diagnostic tools.
- Experience working with service desk best practices.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues is required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly, business-friendly and technical language.
- Highly self-motivated and directed with attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work independently with minimal supervision.
- Exceptional customer service orientation.
- Experience working in a small team-oriented, collaborative environment.
- 40-hour on-site work week.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, small power and hand tools and other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- The ideal candidate should be dependable with an excellent attendance record, work well in a “Team Environment”, be cooperative and respectful.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.