We are looking to hire an IT Help Desk Support Specialist for our Airmont (Rockland County), NY location. We are looking for someone local who can be on site during the work week to help and support our clients and troubleshoot their technical problems, with some travel to our clients in the NY Metropolitan area. If you have a growth mentality and love working with clients to support their technical needs this job is perfect for you.

Location: Airmont, NY (Rockland County) (On Site)

Responsibilities:

• Act as the point of contact to customers for ticket escalations
• Handle ticket escalations ranging from server support, network issues, and software installation
• Customize, Deploy, Troubleshoot, post-deployment support on machine / user-based licensing of O365.
• Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
• Ability to setup, configure and troubleshoot Windows Server and related issues
• Troubleshoot and resolve firewall, router, and other network related issues
• Perform on-site installations / repairs as necessary
• Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and Security
• Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL

Required Skills:

• Must be 4+ years experienced.
• Must have 2+ years experience in O365 environment.
• Experienced in Customizing, Deploying, Troubleshoot, post-deployment support on machine / user-based licensing of O365.
• Ability to troubleshoot IT issues quickly and efficiently
• Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
• Be able to stay current with the ever-changing technology and IT solutions
• Excellent communication and customer service skills
• Must be able to work independently and as part of a team
• Enthusiastic positive attitude
• Microsoft / security certifications are a plus
• MSP support experience will be desired

If you are interested please apply now and we will be in touch shortly

Job Type: Full-time

Pay: Commensurate with experience

Benefits:

• 401(k)
• Health insurance
• PTO

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Airmont, NY 10952: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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