IT Help Desk Analyst Job at LifeQuest Services
This is an in-office position located in Wautoma, WI.
Job Summary
Works closely with CIO and the IT team to provide professional IT service and assistance to EMSMC employees, remote users, business partners, clients, and vendors.
Major Responsibilities/Activities
- Support the department with up-to-date knowledge regarding helpdesk activities and current department projects.
- Maintain in-depth knowledge of all applications and IT-related processes.
- Resolve user-reported problems that have been escalated by other staff using available tools and following procedures and policies.
- Participate in major IT projects as needed, such as new infrastructure deployment.
- Act as a liaison between clients and internal staff to assure accurate problem interpretation. Maintain communications with both parties during the problem resolution process.
- Escalate problems and/or concerns to appropriate management in a timely manner.
- Set up new hardware, software, and user access accounts in accordance with company standards.
- Monitor and maintain hardware and software applications, including workstation operating systems, antivirus, and all business-related applications.
- Participate in providing users with additional knowledge through planned classes, lunch/learns, etc.
- Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
- Consistently support and demonstrate the company mission and values
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