• 
  Acts as liaison between management and Information Technology personnel to consult and advise on matters related to hardware and software implementation, strategic planning, and development. Assists with establishing policies and procedures and standards for information systems hardware and software.
• Participates in design and development of computer systems; gathers user requirements through interviews, group discussions and examination of existing office procedures; produces requirement documents detailing business functions to be automated, and models business functions using graphic-like object models, data flow diagrams or function/decomposition diagrams.
• Provides direction to and assists the CIO with all aspects necessary to deliver new systems including planning, architecture, design, development, legacy migration, testing security, delivery and operations.
• Manages and/or assists in all technological support aspects of the Police Department’s applications. Manages and maintains the virtual environment, servers, backups, and applications for City and Police Department.
• Ensures disaster recovery plans, procedures, and processes are in place to protect continuity of operation.
• Administers and maintains the organization's IP Telephony, internet connection and firewall/network security systems. Maintains software and hardware documentation.
• Develops a thorough understanding of business processes to assure proper integration with automated systems.
• Researches problem reports and requests for systems enhancements; prepares recommendations accordingly.
• Orders equipment, prepares quotations, processes departmental paperwork as requested by City departments and as approved by the CIO.
• Prepares project cost estimates and justification for new or enhanced system modifications; may prepare requests for proposals for vendor services.
• Identifies and/or recommends cost control measures in the delivery of all IT services.
• Participates in business process evaluations, improvement plans and IT technology solutions planning and analysis.
• Participates in full project management throughout the implementation and/or upgrade of application packages, including product selection, product implementation, customer contact, customer acceptance and customer training. Responsible for supporting the day-to-day operations of all city departments; providing high quality onsite customer service and technical expertise.
• Performs other related duties as assigned.

• Skill in the installation, repair, and maintenance of information technology systems. Skill in planning, organization, and decision making. Skill in oral and written communication.
• Ability to communicate orally in the English language with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems. The ability to establish and maintain effective working relationships with other employees.
• Ability to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar. Ability to act independently and logically to implement policies of supervisor. Ability to comprehend and make inferences from written material. Ability to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting.
• Ability to enter data or information into a terminal, PC or other keyboard device. Ability to effectively manage multiple tasks at once. Ability to maintain effective working relationships with co-workers and staff at all levels of the organization.
• Ability to work in a team environment; as well as independently with minimal supervision

Required Education & Experience:

• Bachelor’s degree in computer science, information systems management, or a related field; Three (3) years of professional level experience in computer systems operations or support position performing personal computer or information systems analysis and design; or any acceptable related combination of training and experience.

Licenses and/or Certifications:

All candidates must obtain CJIS Security clearance and certification within the first six months of employment. Candidates must maintain CJIS Security certification throughout their entire employment.

• 
  Virtualization

• Tier 1 – VMWare Certified Professional (VCP) or approved equivalent
• Tier 2 – Nutanix Certified Associate (NCA)?

• Cloud Computing

• Tier 1 – CompTIA Cloud+ or approved equivalent
• Tier 2 – AWS Certified Solutions Architect Associate (CSAA) or approved equivalent

• Security

• Tier 1 – CompTIA Security+ or approved equivalent
• Tier 2 – Certified Ethical Hacker (CEH), CompTIA Advanced Security Practitioner (CASP+) or approved equivalent

• Networking

• Tier 1 – CompTIA Network+, Cisco Certified Network Associate (CCNA) or approved equivalent
• Tier 2 – Cisco Certified Network Professional (CCNP) or approved equivalent

• Data Science

• Tier 1 – Microsoft Certified Data Analyst Associate or approved equivalent
• Tier 2 – Certified Business Intelligence Professional (CBIP) - Practitioner or approved equivalent

• Telecommunications

• Tier 1 – Telecommunications Certification Organization (TCO) Certified Telecommunications Analyst (CTA), Certified Premises Cabling Technician (CPCT) or approved equivalent
• Tier 2 – TCO Certified VoIP Analyst (CVA) or approved equivalent

• Project Management

• Tier 1 – CompTIA Project+ or approved equivalent
• Tier 2 – Project Management Institute (PMI) Project Management Professional (PMP) or approved equivalent

Additional Information:

• There is a one-year probationary period.
• It is the responsibility of the incumbent to maintain their licenses and/or certifications as a job requirement.

Health Insurance

The City has a three tiered stipend plan to help offset the cost of employee health insurance coverage. The three tiers are as follows:

If the dollar amount of the coverage selected is less than the amount allowed, the employee receives the difference, prorated semi-monthly, Likewise if the dollar amount of the insurance coverage selected exceeds the allowed amount, the employee pays the difference, pro-rated semi-monthly, The City will deduct all applicable taxes.

Currently the City offers two health insurance plans through Cigna as follows:

Dental and Vision Insurance

The City pays 100% of the cost for employee coverage for dental DHMO plan and the vision plan and 50% of the cost for dependent coverage for dental DHMO plan and the vision plan. Dental and vision insurance are mandatory for employees.

The City offers a DHMO dental plan through Cigna. A PPO Dental plan is available as an upgraded option. The City offers a PPO vision plan through EyeMed.

Life Insurance

The City provides group term life insurance coverage for employees as follows:

• General Employees – One times the amount of employee's annual salary or $25,000, whichever is greater.

• Department Heads - Two times the amount of employee's annual salary.

Long Term Disability

The City provides each employee with long term disability insurance and accidental death and dismemberment insurance at no cost.

Workers Compensation

The City may provide full salary to employees injured on the job for a period of up to 13 weeks, (in lieu of the 2/3 salary offered by the state). Thereafter, employees must seek supplemental pay through the City provided Long-Term Disability Plan.

Cafeteria Plan

The City offers employees optional pre-tax insurance plans (Section 125) through AFLAC. Plans include cancer insurance, short-term disability insurance, and more. Also offered is a Flexible Spending Account, which can be used to put money aside, pre-tax, for planned medical/dental expenses, and for childcare expenses.

Retirement

Employees are automatically enrolled in one of two retirement plans, depending upon hire date and position. The plans are as follows:

• Florida Retirement System ("FRS"): Under this plan, employees and the City make a contribution to the retirement plan in an amount specified according to the employee's classification. The current contribution rates are as follows:

Class

Employee Contribution

Rate

City Contribution

Rate

Total Contribution Rate

Regular Class:

3.00%

11.91%

14.91%

Special Risk Class:

3.00%

27.83%

30.83%

Senior Management Class:

3.00%

31.57%

34.57%

Employees have the option of choosing the Pension Plan or the Investment Plan.

Under the Pension Plan, employees enrolled in the FRS prior to July 1, 2011, need to have 6 years of service to be vested. Employees enrolled in the FRS on or after July 1, 2011, must have 8 years of service to be vested.

Under the Investment Plan, employees need to have 1 year of service to be vested.

ICMA-RC (now MissionSquare Retirement):
General Employees: All eligible employees hired before November 2002 were enrolled in the ICMA Plan. This plan is not open to newly hired employees. Under this plan, the City contributes 11% and the employee 4% to a retirement investment plan. Employees are fully vested after 3 years.

Senior Management Employees: All eligible employees hired before November 2002 were enrolled in the ICMA Plan. This plan is only open to certain positions which are not designated and/or classified under FRS. Under this plan, the City contributes 11% and the employee 6% to a retirement investment plan. Employees are fully vested after 3 years.

An optional Section 457 tax deferred savings program is available to employees who wish to supplement future retirement income. The plan allows employees to put aside a portion of their earnings pre-tax each pay period, through payroll deduction, into an account for their retirement and reduce the amount of earnings that is currently taxable.

Sick Leave

Employee earn twelve (12) sick days per calendar year on a prorated basis (1.846 per week).

Vacation Leave

Employees earn vacation leave on a pro-rated basis as follows:

• General Employees: 10 days per year (1.539 hours per week).
• Department Heads – Fifteen (15) days per year (2.308 hours per week)

Vacation accruals are increased incrementally thereafter, as per City policy.

Holidays

Employees are compensated for ten (11) Federal holidays per year. These include: New Year's Day, Martin Luther King's Birthday, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.

Floating Holidays

Employees earn floating holidays as follows :

• General Employees - Two (2) days per calendar year
• Department Heads/Managers - Seven (7) days per calendar year

Floating Holidays are pro-rated dependent upon hire date.


Direct Deposit

The City offers direct deposit of your payroll check into your personal account(s) at the financial institution(s) of your choice.

Credit Union

The City offers memberships in three credit unions: Space Coast Credit Union, Dade County Federal Credit Union and Peoples Credit Union.