Summary

Help make a difference!
CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.

• Cell phone and tablet provided
• Mileage reimbursement
• Remote work
• Hourly rate plus piece rate

Essential Duties and Responsibilities

Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist Outreach Specialist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Adapt to new responsibilities as necessary
Other duties as assigned

Knowledge/Skills/Abilities Required

Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Ability to adapt to constantly changing environments

Experience/Education/Certifications

High school diploma or equivalent
Basic computer knowledge and experience
Sales experience
Experience working in the hearing health field
Experience working with senior citizens

Other General Requirements/Additional Notes

Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

CaptionCall because life is calling.

Equal Employment Opportunity: CaptionCall; is an Equal Opportunity, Affirmative Action Employer

#ZIP #CaptionCall

Experience

• Sales Experience

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)