Installation Technician Job at For The Record
For The Record (FTR) provides transformational digital solutions to justice partners across the globe, centered on the production of accurate and timely court records. We already provide digital recording systems to thousands of courts in all 50 US states and over 60 countries. We are currently experiencing a monumental shift in technology adoption and have an extremely compelling suite of SaaS offerings to provide reliable and effective solutions.
Our solutions can reduce the time for an appeal, minimize wrongful convictions, increase transparency, provide access and reveal inherit biases in the legal systems. If you re motivated to meaningfully evolve justice in your community, the US and the globe, you ll find a group of like-minded individuals at FTR.
Our global headquarters are in the US, with development teams in the US and Australia. In the US, we are a dynamic team that wear many hats, with backgrounds in consultancy, law, tech, courts, audio, and more. We show initiative, fairness and thrive on problems without known solutions.
Mission of this role is primarily assisting the Quality Assurance AV Engineer in the Configuration, setup, and troubleshooting of commercial audio-visual equipment, including Audio DSP s (Biamp, BSS), Control Systems (Crestron/AMX), IP-based video routing (Wyrestorm, Aurora), and peripherals such as fixed/PTZ cameras.
Primary Responsibilities
- Excellent customer relationship and troubleshooting skills, perform onsite installation and integration of FTR products
- Audio-Visual configuration and setup including video conferencing and configuring commercial audio/visual equipment and systems i.e., digital audio (Biamp/BSS), control (Crestron/AMX), video routing & image processing
- Develop and maintain knowledge base articles and technical documents
- Install and configure software as required
- Install, mount and provision items including but not limited to speakers, microphones, connection plates, flat screen displays, video cameras, and equipment racks
- Provide regular progress updates for current and outstanding incidents or project tasks
- Maintain schedule set by Technical Lead to complete installs on time for go-live
- Provide troubleshooting assistance for audio systems (both analog and digital), control systems, video IP systems, and various wireless systems
- Terminate and test audio and network connectors
- Other duties as required and assigned
Experience/Qualifications/Skills
- Audio, AV and/or digital audio skills
- Some understanding of Installed Sound environments and the role played by equipment such as audio DSPs, flat screen displays, touch panels/touchscreens, control systems (Crestron/AMX), and ethernet switches
- Experience with building racks
- Ability to troubleshoot technical problems methodically
- Excellent customer service skills, ability to work across teams and with the client
- Ability to ensure consistency of standards/procedures & promote efficiencies
- Outstanding commitment to customer service and internal & external customer experience
- Capability to build strong and effective working relationships with key internal and external stakeholders including vendors
- An ability to always maintain a positive outlook and working attitude
- Demonstrated ability to deal with sensitive and classified data
- Consistently able to lift 50-lbs unassisted
- Work site likely will require ability to navigate stairs, ladders, and confined spaces
FTR provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FTR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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