Position Summary:

Support the LNS sales team in providing great service to customers. Making sure orders are processed on time, assisting clients through the sales process, resolving customer questions, concerns and issues, tracking orders and shipments, maintaining price lists. Identifying and creating lists of potential clients while maintaining database of sales and pipeline of opportunities. Compiling lists of leads and delegating them to sales team. Providing operational support for the sales department, especially during travel.

Primary Duties and Responsibilities:

• Supports sales team by entering and coordinating orders and shipments for LNS products.
• Ensures shipments are made in a timely manner and properly invoiced. Follows up on shipments with customers via telephone/fax/email to notify customers of shipments, shipping information, and contents of shipments.
• Supports sales team with resolution of any shipment issues related to tracing, shipment errors, freight costs, credit holds, etc.
• Prepares pro-forma invoices for customers requiring such for LNS orders.
• Communicates via email, voice or fax on a regular basis with assigned distributors to answer questions related to product availability, orders in house, shipment ETD/ETA
• Creates debit and credit adjustments where necessary.
• Communicates regularly with supervisor to request systematic solutions and enhancements that streamline the order entry and distribution process for the international distributor.
• Communicates shipping forecast data to supervisor on a weekly basis with emphasis on meeting month end, quarter end, and year-end shipping goals for International Dept.
• Supports team members during times of travel or high workload
• Continuously reviews processes for inefficiencies and make recommendations or takes action for process improvement.
• Contacts customers on a daily basis to follow up on quotes and secure orders
• Supports sales team by performing research and generating leads.
• Maintains organized list of pipeline of opportunities.
• Other as deemed necessary by supervisor

Knowledge, Skill and Ability Requirements:

• Excellent organization, communication, administrative and teamwork skills are required.
• Customer service.
• Knowledge of PC applications, including Microsoft Word and Excel are required.
• Data entry skills for order processing/distribution systems are required.
• The ability to take direction, work independently, and manage multiple tasks and projects in a fast-paced and potentially stressful environment is required
• Multi cultural skills and sensitivity are required. Bilingual English/Spanish is preferred.

Education and Experience Requirements

• Four-year degree is preferred; two-year degree is required.
• Must be bi-lingual.
• Two years of customer service experience.
• 3-5 years of Sales experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• Morning shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Experience:

• Sales: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Miramar, FL 33023

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