Salary Range for this position is $18.98-28.44 depending on experience.

Essential Functions/Responsibilities

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Work with staff and application vendors to implement and maintain applications as necessary in the Sheriff's Office; knowledgeable set up, support, and maintenance of technology (including stationed and mobile computers, peripherals, tablets, phones, and other technology devices).
• Main HelpDesk support (via phone, email, and in-person) for resolution of all law enforcement related technology issues, installation, and repair. Prioritize support in a timely manner; provide prompt resolution of technology issues to assure services can be maintained by the Sheriff’s Office and partnering agencies utilizing County-owned technology.
• Maintain existing database and software applications in the Sheriff's Office and create new applications as necessary through required programs.
• Maintain the Sheriff’s Office software database consistent with State Statutes, Federal Laws, office records and reports as well as Data Privacy statutes relative to department records and report access.
• Participate in Information Technology efforts, assist with relevant duties, and attend training as requested by the Information Technology Manager and the McLeod County Sheriff.
• Provide recommendations and updates regarding technology performance, enhancements, and replacements. Place orders with vendors as directed by Information Technology management.
• Participate in relevant committee and organization assignments as requested by the Sheriff and the Information Technology Manager.
• Write queries to extract specialized reports from Sheriff’s Office customized software.
• Responsible for security set up and maintenance for Sheriff’s Office technology equipment and programs.
• Coordinate and organize multiple agency efforts during technology enhancements, upgrades, and implementations.
• Coordinate and conduct department staff training prior to, and during, significant changes in technology practices or utilization.
• Set up customized/specialized software and technology for the Sheriff’s Office.
• Maintain the Sheriff’s Office content, information, and accounts for the County website, and approved social media accounts, in cooperation with Information Technology staff.
• Deploy technology for the Sheriff’s Office and partner agencies housing County-owned technology.
• Participate in countywide updates for technology equipment and programs.
• Perform LASO (Local Agency Security Officer) role, when requested, for Sheriff’s Office and Local partner agencies housing County-owned technology, as required by the Minnesota Bureau of Criminal Apprehension (BCA).
• Legally remove data from retired technology prior to being submitted for disposal.

Non-Essential Functions

• Assisting Sheriff’s Office front window with coverage, when needed, to accommodate rotating break schedules.
• Provide documentation for internal investigations.
• Assist Information Technology department on county-wide technology efforts.
• Perform other duties as assigned or apparent.

Minimum Qualifications

Education and Experience

• Associate’s degree in Information Systems or Computer Science, plus one year of relevant experience;
• Or 4 years’ experience in a job-related field specific to software administration;
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.

Required Training

• Professional training of technology equipment and programs, and, job-specific skills and certifications as required.

Required Certifications/Licenses

• Maintain valid driver’s license and required insurance coverage.

Preferred Certifications

• CompTIA Certificates
  • A+ Certified

  • Network+ Certified

Knowledge, Skills, Abilities

• Extensive technical knowledge, including: computer and technology devices, programs, and Windows operating systems.
• Knowledge of law enforcement software.
• Knowledge of specialized policies, regulations, State Statutes, procedures and practices pertaining to the area of specialization.
• Knowledge of legal and technical forms and terminology for the area of specialization.
• Knowledge of current Microsoft Office programs.
• Ability to maintain confidentiality, sound judgment, and reliability of time and information.
• Ability to make independent job-related decisions.
• Ability to establish and maintain effective working relationships with staff and external contacts.
• Ability to communicate effectively in written format, in-person, and via technology programs.
• Ability to responsibly troubleshoot and correct technology issues; requests assistance as needed.
• Ability to provide training for applicable staff.
• Ability to provide excellent customer service.
• Ability to comprehend and interpret statutes, laws, data privacy, policies, and procedures.
• Ability to transcribe and produce accurate factual written or typed information.
• Ability to manage, store and retrieve sensitive information.
• A high, clear, and uninterrupted mental and physical competency.
• Ability to maintain regular and timely work attendance; ability to work outside of business hours as required by request, coverage, or emergency.

Relationships

• Regular interaction with staff, vendors, and partnering agencies.
• Provide individual or group instructions for technology use.

Supervisory Responsibilities

• No direction supervision of employees.

Working Conditions

• Work is mainly performed onsite at McLeod County facilities; work may be performed in local area (partnering agencies, etc.); may rarely require travel throughout the State.
• Work requires driving to County facilities; may require use of County-owned vehicles.
• Involves work outside of business hours upon requirement, request, or emergent issues.
• Perform work inside of County-owned vehicles to install, troubleshoot and repair County-owned mobile technology (i.e. computers in McLeod County Sheriff’s Office vehicles); occasional work with County-owned vehicles in variable weather conditions.
• Work may be performed in environment with emergency notification systems and events, including, but not limited to: flashing lights, sirens, and other lighted and audible devices.

Physical Requirements Of This Position

• Desk work involving use of a computer, telephone, and other devices.
• Mobile work involving installation, support and repair of technology devices; requires ability to maneuver within a vehicle to access mounted or stationery equipment.
• Communicate effectively with staff, elected officials and external contacts.
• Ability to read screens and documents.
• Ability to drive in various light and weather conditions.
• Ability to type and use a computer or mobile device.
• Office work may include reaching for documents, grasping documents, standing, walking, and repetitive motions.
• Lift and carry files and material weighing up to 50 pounds.

Equipment Required to Perform This Job

• Computers
• Telephones
• Mobile devices
• Motor vehicles
• Hand tools

Additional Notes

• All positions at McLeod County are subject to a background check. This may include, but is not limited to, the following checks: criminal history, credit, driver’s license, pre-employment physical assessment, pre-employment drug and alcohol screening and psychological testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)